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Recently, I saw a video and couldn't calm down for a long time. The content is like this, there is an elderly man due to inconvenience, the family went to the bank to withdraw money on his behalf, but the result could not be withdrawn, the bank said that the old man himself must be present, and finally the family used a tricycle to pull the old man to the bank to withdraw money.
In fact, there are a lot of such things, most of the voices on the Internet are denouncing the bank, nothing more than these voices: the bank regulations are not humane, the money is easy to get in, it is difficult to get out, and the people are deliberately embarrassed, etc., in fact, it is normal for all kinds of voices to appear on the Internet, and the purpose is nothing more than to ask the bank to turn the blunt plan into a humanized service. As an important window for ordinary people to handle business, the way banks handle their business and the quality of customer service directly affect the daily life of the public. Although the service attitude of banks has been recognized to a certain extent, there are still deficiencies in the system regulations and service processes, which have brought unnecessary troubles and burdens to specific groups, such as the elderly with limited mobility.
In this incident, after the old man arrived at the door of the bank by tricycle, three female staff members immediately went to the tricycle to handle the owner for the elderly, which can fully show that the service attitude of the bank staff is still good, otherwise they would not board the tricycle for service.
In this case, banks should actively seek to improve the use of modern technology, such as remote video verification, biometric technology, etc., to further simplify the business process and improve efficiency, while also ensuring the security of transactions. Banks should also establish a people-oriented sense of service, optimize the service process, especially to combine modern technology to carry out services, to meet the different actual needs of different customers, to provide more efficient, humanized and convenient services. Only in this way can we provide high-quality services to customers, improve the service image of the bank, and enhance the trust and satisfaction of customers.