Recently, a Kuaishou rider said in the video that because he received a bad review, his account was banned and he could not take orders, thus losing his income. However, the customer who caused the incident did not give any reason. The incident sparked widespread discussion online.
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The rider said that he delivered the order on time within 14 minutes that day and took photos to testify, but in the end he still received a bad review for no reason, which directly led to the ban of the account. This has undoubtedly had a significant impact on his livelihood. Many netizens expressed sympathy, believing that an account can be banned with just one bad review, and the platform mechanism is too strict.
At the same time, the rider loses control and falls over the rider's hat in the video, breaking down emotionally. This scene touched the nerves of more netizens, and they poured into Chery's live broadcast room to complain dissatisfied. As a result, many live broadcast rooms were forced to be taken off the shelves.
However, despite the widespread uproar caused by the incident, Chery and Ele.me, as the two protagonists of the incident, have not responded positively so far. Chery even turned off the comment function to avoid being questioned by more netizens. This makes the matter difficult to solve.
On the one hand, it is understandable that the platform ensures smooth operation from a business point of view, with strict control over the rise of different voices. However, at the same time, as the parties directly involved in the incident, the two units have a long-term negative attitude, which will inevitably cause more questions.
On the other hand, as the cause of the incident, whether the personal quality and service quality of Kuaishou riders also need to be picked, which directly led to the bad reviews given by customers who ordered the order, it is difficult to say that there is no reason. But a single bad review can be permanently banned, and the impact on personal income is indeed too serious.
Netizens are hotly discussed
Some netizens pointed out: Chery's official comment area does not give comments
Some netizens questioned: Is it possible to ban the account for a bad review? and then be kicked out of the work group?
Some netizens said: Cold knowledge: Chery Zhijie has just been listed
Some netizens said: What's wrong with Chery, isn't there a problem with being hungry?
Some netizens said: The delivery man is really hard, and it costs a few yuan in the sun and rain. Let others live and give yourself more blessings
This event deserves further consideration from multiple dimensions. On the one hand, whether the design of the platform system can be optimized to reduce the personal impact of drivers, and at the same time, it is also necessary to be wary of the overly emotional accusation behavior of individual netizens. We should pay more attention to seeking a comprehensive and multi-faceted understanding of an issue through rational discussion.
The two companies took the initiative to respond to communication and interpret the truth fairly, which will also help resolve everyone's doubts as soon as possible. We would like to see a multifaceted analysis of the problem and a balanced solution. The mistakes of one individual should not directly affect the image and credibility of the entire company. Only through reason and understanding can we resolve such online public opinion turmoil.