Within 20 minutes
A number of dispatchers in Shenzhen 120 Emergency Center
Received a call from the same mobile phone number
But after the phone is connected
No one responded for a long time
Could it be that someone is maliciously harassing?
The truth behind it is so thrilling!
Strange! A mobile phone shouted 120 but didn't make a sound
March 26, Shenzhen, Guangdong
An ordinary Tuesday
120 staff members are on duty as normal
忽然
From 15:09
15:10, 15, 16,
17 points, 18 points......
The same mobile phone number calls 120 multiple times
But after the phone is connected
No one answered in the microphone
Is this another prank?
When 120 dispatches squad leader
When preparing to report to the duty leader
3:30 p.m
The 14th call in for that mobile phone number......
| On the day of the incident, Shenzhen 120 information records were recorded | |
| Inbound moments | Answering situation |
| 15:09:08 | There was no response |
| 15:10:11 | There was no response |
| 15:15:15 | There was no response |
| 15:16:04 | There was no response |
| 15:17:25 | There was no response |
| 15:18:13 | There was no response |
| 15:18:34 | There was no response |
| 15:19:39 | There was no response |
| 15:25:45 | There was no response |
| 15:26:25 | There was no response |
| 15:27:10 | There was no response |
| 15:28:23 | There was no response |
| 15:29:54 | There was no response |
| 15:30:25 | The other party responded |
"Hello, 120!"
Dispatcher Chen Cui'e answered the phone
Still no response
Chen Cui'e didn't hang up immediately
Instead, patiently ask again
"Hello, 120!"
This time
Finally, a voice came from the other end of the phone
☎️
Dispatcher: Hello, 120!
(No response)
Dispatcher: Hello, 120!
Patient: Hey!
(Finally a response!)
Dispatcher: Hello, do you need an ambulance?
Patient: I had a car accident and I ......
Dispatcher: Do you want an ambulance?
Patient: Essential!
Dispatcher: Where's the address?
Patient: I don't know, my head is dizzy.
Dispatcher: Where is your current location? Tell me which district?
Patient: It seems to be here in Nanshan.
Dispatcher: Where is Nanshan? Which road?
Patient: I ...... My head is dizzy now, can I send you a location location?
Dispatcher: It's better to tell me the location directly, this positioning may not be accurate. Is there anyone else around?
Patient: No!
Dispatcher: What do you see next to you? neighborhood or building, are you in the neighborhood or on the road?
Patient: On the road.
Dispatcher: Do you know which way to go?
Patient: I don't know...... I can't tell! I'm dizzy right now!
Dispatcher: Look up and see anything iconic next to you?
Patient: I can't see it!
Chen Cui'e is kind and seductive
But perhaps due to the severity of the injury
The patient has been unable to give a specific address
In the case that the detailed address cannot be asked
3:33 p.m
Chen Cui'e locates the incoming calls according to the dispatching system
Dispatch nearby
It is about 2 kilometers away from the location of the patient's call
Southern University of Science and Technology Hospital Kirin First Aid Station ambulance
I can't tell the location
The ambulance goes in circles
To ensure that nothing goes wrong
Chen Cui'e uses her work mobile phone to add the patient's WeChat
Ask them to send the specific location via WeChat
As a result, the location sent by WeChat
It is inconsistent with the caller location
120 dispatching system incoming call location display
Patients should be on Liuxian Avenue
And the patient sent Chen Cui'e to the positioning
It is the Nanping Express near Liuxian Avenue
Chen Cui'e immediately called back to check
☎️
Dispatcher: Sir, I saw the location you sent, are you on the Nanping Express?
Patient: I don't know about that.
Dispatcher: Are you on the fast lane, fast like a highway?
Patient: Probably.
Dispatcher: Sir, you have to tell me the exact location now, Liuxian Avenue and Nanping Express are two different roads. If our ambulance goes wrong, it won't find you at all.
Patient: I'm right here on the side of the road.
Dispatcher: Is that an expressway or a normal highway?
Patient: I don't know right now...... I'm dizzy, I'll send you a location, okay?
Dispatcher: Where are you in Nanping? Which section, in which direction?
Patient: This ...... I can't tell, I can't tell!
The patient then hangs up
The second time through WeChat
Send his positioning
The results showed that he was on Liuxian Avenue
It's different from the Nanping fast he sent for the first time
This time
It is consistent with the positioning displayed by the dispatching system
3:40 p.m
Chen Cui'e called back again to check
The patient still says he doesn't know where he is
Fortunately, a courier brother passed by at this time
Help the patient to clarify the specific address
3:50 p.m
Previously, due to the lack of accurate reception address
120 first responders "going round and round" on the road
Finally found the patient on Liuxian Avenue
It is understood
The patient was involved in a car accident
Multiple fractures of the head, neck, and chest are caused
Taken to the hospital by 120 ambulance
After 13 days of hospitalization
He has been discharged from the hospital recently
120 staff tips
The caller calls 120 hours
Try to stay calm and say key information
If you can't keep your composure
Please seek help from those around you in a timely manner
Help answer the questions of the 120 dispatcher accurately
This is very important for timely rescue
Please do that
The patient who persistently dialed 120 to save himself
Busy with work, don't forget the courier brother who is enthusiastic about helping others
120 dispatchers who communicate patiently and meticulously
120 first responders working non-stop to find their way
Thumbs up!
(Source: Comprehensive i Shenzhen, Shenzhen First Aid, Shenzhen Special Zone Daily Copyright belongs to the original author If there is any infringement, please contact to delete)