On April 11, a college student disclosed on the video platform that he rented an Audi A6 at a car rental company called "Xinsheng Car Rental" in Chengdu, but when he returned the car, he was accused of scratches on the headlights, and the car rental company demanded that he pay nearly 70,000 yuan in compensation. The student argued that the vehicle itself was dirty at the time of delivery, with only 3 mm scratches, and that the rental car agency's claim was exaggerated. During the negotiations, the car rental company also delayed their insurance application and even threatened that their future employment would be affected if they did not pay compensation.
It is understood that the company involved "Xinsheng Car Rental", that is, Chengdu Dingfu Xinsheng Business Service Co., Ltd., has been complained many times on the Internet for similar incidents. Some consumers reported that they were charged a high deposit when renting a car, and when they returned the car, the car rental company did not refund the deposit on the grounds of extremely small scratches, and even demanded compensation.
On April 11, the reporter contacted the Housing Construction and Transportation Bureau of Wuhou District, Chengdu, and the staff said that they had grasped the incident and were following up and verifying, and would reply according to the verification situation. The Chengdu Car Rental Association also said that although the company involved is not a member of the association, its behavior has damaged the image of Chengdu's car rental industry and caused trouble to consumers, and it is deeply sorry for this. The association will contact the parties concerned and report to the relevant authorities, hoping to crack down on such behavior, and call on other leasing companies in the industry to boycott the companies involved.
This incident has once again aroused public attention to the "routines" of car rental companies. Consumers are often required to pay a high deposit when renting a car, and when returning the car, some minor defects may become an excuse for the rental company not to refund the deposit or even ask for compensation. Faced with this situation, consumers often feel helpless and confused.
Here, we call on the relevant authorities to strengthen the supervision of the car rental industry and protect the legitimate rights and interests of consumers. At the same time, consumers are also reminded to read the terms of the contract carefully when renting a car, understand their rights and obligations, and avoid being "tricked" by illegal merchants.