Recently, Ms. Cheng, a citizen of Zhongshan, reported that the pure gold ring she bought at Chow Tai Fook Jewelry Store in Youyue City, Zhongshan City, faded after less than 2 months of wearing, and she suspected that she had bought a fake ring.
For this reason, Ms. Cheng complained to 12345, hoping to get a refund. Ms. Jin, the substitute head teacher of Chow Tai Fook Jewellery Store in Zhongshan Youyue City, said that the fading of the ring was a normal oxidation reaction and did not accept Ms. Cheng's request for a refund. The customer service of Guangdong Chow Tai Fook Gold Bank Co., Ltd. replied that it was necessary to contact the branch for specific information.
Complaint: A gold ring that has been bought for less than 2 months has faded to a "silver" color
Ms. Cheng told reporters that she bought a pure gold ring at the Chow Tai Fook jewelry store of Youyue City Department Store, Shiqi Daxin South Road, Zhongshan City on February 8, 2024, but she did not expect the ring to fade at the end of March. "I haven't worn it too many times, and I usually remove the ring when I wear makeup and washing to prevent damage to the ring from cosmetics or toiletries. Ms. Cheng said that no other jewelry she uses on a daily basis has ever been in a similar situation, which makes her suspect that she has bought a fake.
Silvery-white patches appear on the ring
Ms. Cheng showed the reporter the pure gold ring, and it can be clearly seen that there is a silver-white patch on the outside of the ring ring, which is extremely abrupt compared with the surrounding golden color, just like the gold-plated ring has faded. Ms. Cheng provided the reporter with Chow Tai Fook's quality assurance certificate, which showed that the pure gold ring weighed 2.25 grams and amounted to 2,394 yuan.
Chow Tai Fook Quality Assurance Certificate
After the incident, Ms. Cheng complained to 12345 on April 8, demanding that the merchant return the goods for a refund and make compensation in accordance with relevant laws and regulations.
Response: It belongs to normal oxidation and will be compensated if the problem occurs
On April 10, the reporter followed Ms. Cheng to the Chow Tai Fook jewelry store in Youyue City, Shiqi Street, Zhongshan City.
Ms. Jin, the substitute head of the store, responded that the fading of the ring is a normal oxidation phenomenon, and there is no quality problem, so it cannot be returned. "We can guarantee that this is a real gold ring, and the fading may be due to oxidation caused by skin care products or other chemicals. ”
Zhongshan Youyue City Chow Tai Fook jewelry store
Ms. Jin polished the ring on the spot, and the original silvery-white area was reduced, but it was still clearly visible. "Because this pure gold ring is hollowed, we can't conduct fire testing on site, and it is not easy for professionals to damage the shape of the ring. Ms. Kim proposed a solution: "Let them send it back to the headquarters factory for refurbishment."
Regarding Ms. Cheng's request for testing the composition of the ring, Ms. Jin said that Chow Tai Fook's quality assurance sheet is a guarantee of product quality, and customers who have doubts about the quality of the product can go to a professional institution for provincial and national inspection. "If our products are found to have quality problems, we will refund and compensate accordingly. ”
Ms. Cheng couldn't accept the store's explanation, "I also have other jewelry, but it won't be like this." The jewelry store next door said they hadn't seen it. On April 11, Ms. Cheng sent the ring to a testing agency for identification.
The reporter called Guangdong Chow Tai Fook Gold Bank Co., Ltd., the company's customer service said that there had been a similar situation before, and the product would usually be sent back to the factory to be handled by the maintenance master.
Ladies and gentlemen, what do you think about this?
Source: Black Cat Complaint