Zhongao platinum butler service, with "people" as the core, is committed to the implementation of high-quality services. Drawing on the traditional service concept of British platinum butler, Zhongao Property combines the actual market situation of property enterprises and provides customers with a beautiful all-round service experience of work and life with the ultimate pursuit of details.
Zhongao Property firmly believes that details determine success or failure, always adheres to the needs of people as the core, integrates the service of platinum butler into daily life, and continuously improves the service quality by carefully creating a comprehensive service experience of living, working and living.
From the construction of community culture to the experience of smart community, from the intimate arrangement of the whole cycle of delivery to the strong details of daily work, the platinum housekeepers of Zhongao Property strictly abide by the "Platinum Butler Service Standard Score Table", standardize, institutionalize and standardize the implementation and improvement of service processes, service details and service standards, regard service as a career, and strive for it.
Carefulness, thoughtfulness and enthusiasm influence the realization of self-worth of every Sino-Austrian housekeeper.
Liu Bin and Ou Peng, one of the housekeepers of Zhongao Property, used their own actions to vividly interpret the service concept of "moving, transcending and enthusiastic" of Zhongao Property's platinum housekeepers.
Over the years, Liu Bin will work down to whether the screws on each staircase are loose, and will apply the professional knowledge of property services to the work, in Liu Bin's words, "The service industry should be as fine and practical as screws." ”
Ou Peng, the community housekeeper of Zhongao Property, observed Ms. Liu's irregular working hours, and when Ms. Liu arrived at the door of the community, he would greet her, "Pay more attention to your body when you work overtime, and you can ask us for help if necessary." "A simple greeting, heartwarming.
Bringing service to the home is also the service goal of Zhongao Platinum Butler. Whether it is sending flowers on festivals, visiting the elderly, whether it is reporting for repairs or daily maintenance, Zhongao Property insists on starting from "love", and the housekeeper is not limited to daily work tasks, but finds the touching of humanistic service and the sense of achievement of career in the service process, and continues to extend a better life.
In addition to improving quality in details, Zhongao Property also continues to explore innovative service models and integrate tradition and technology. They inherit and carry forward the excellent elements of traditional culture, such as respect for owners, attention to detail, etc., and actively introduce advanced scientific and technological means, such as community intelligent equipment, big data analysis, Eagle Eye system, etc., to provide customers with a more intelligent and convenient service experience, but also to strengthen the supervision and management of employees, which is conducive to ensuring the effective operation of the platinum butler service system.
24-hour problem-solving, 360-degree peace of mind accompaniment, every bending and squatting, every greeting and smile, "retrograde" with time, and warmth, platinum housekeeper always pays attention to customer feelings, starting from the needs of the owner, the real needs, the happy needs and secret needs after satisfying, and constantly expands the service dimension, and actively realizes various beautiful life scenarios for all ages and life cycles.