The British Platinum Housekeeper, also known as the "Buckingham Palace Butler", is a long-established position that not only takes care of household chores, but also plays multiple roles such as receiving guests, arranging banquets, handling letters, and so on. They usually possess excellent organizational skills, social skills, and in-depth knowledge of social etiquette and hospitality and management.
Zhongao Property takes "Platinum Butler" as the corporate brand support, combines the service concept of British Platinum Butler with the environment of China's property industry, and is committed to providing customers with "people" as the center, pursuing the ultimate service spirit, and carefully studying the service quality of butler service.
At the level of enterprise employment, Zhongao Property pays attention to the future career development planning and professional quality training of employees. In 2016, the establishment of the Platinum Butler Academy aims to incubate the "International Platinum Butler" with national project majors, and bring customers a "one-to-one" butler service experience with the corporate philosophy of "better, more beautiful and more satisfied".
With the development of urban economy, people's requirements for living environment and quality of life continue to improve, and the property service industry is more and more concerned by the market and a group of young people. As a new force in the workplace, the "post-00s" are gradually entering the public eye, and they are gradually growing into a new force in the property service industry, providing new impetus for the industry. Zhongao Property seized the opportunity of the times, conducted training for the new force, combined the innovative thinking and sensitivity of young people to digital intelligence products, and the traditional platinum butler service content, so as to make the service digital intelligence more "down-to-earth" and inject new blood into urban services into the property industry.
At the level of customer communication, Zhongao Property believes that service is an attitude, so that service can enter the home, listen to the needs of the public, improve the quality of life, and "embroider" urban governance, measures and daily work with the three-character policy of "clear, accurate and detailed", pursue service innovation, give customers the opportunity to choose, and are not limited to serving customers with traditional thinking mode.
Platinum Butler Service focuses on providing a personalized service experience to meet the needs and expectations of different customers. For example, in the Changxin Yinwan Community served by Zhongao Property, the owner, Ms. Liu, often cannot feed and take care of her pets in time due to work, and the housekeeper will feed her on time and time according to the specific situation of the pets provided by Ms. Liu, and send photos and videos to Ms. Liu to report the situation after each work.
From the high-frequency value and quality improvement of property services to innovative exploration, Zhongao Property has established a system of "active personalized service with minimal interference" for the optimization of housekeeper service, actively used the scientific tool of quality management "PDCA cycle" to decompose the quality construction of housekeeper service, and strengthened the housekeeper's understanding of the MOT model, and fully applied the PZB expectation cognitive model to the service of the project, so as to improve the efficiency of housekeeper service and the level of corporate governance.
The project and the property are the result of a two-way choice. Whether it is in the level of property service or the creation of an ideal life, Zhongao Property takes "symbiosis and growth with customers, let customers perceive services, and help the beautiful development of the city" as the service principle of the enterprise, brings the high-end service quality of platinum housekeepers to every household, listens to customer needs at zero distance, refines the service granularity, promotes the multi-party collaboration of "community, property and residents", and continues to escort a better life in the city.