On April 10, the topic # woman said that she bought 5 pieces of snowflake cake for 681 yuan and was rejected for a refund # on Weibo hot search. According to a netizen, when she took her relatives shopping, her relatives bought 5 pieces of snowflake cake in a dim sum shop, and the woman said that the clerk did not make the price clear at that time, and found that it cost more than 600 yuan when she checked out after purchasing.
On the evening of April 10, the Wuhan Municipal Bureau of Culture and Tourism responded to the matter on its official Douyin, saying, "It is reported that due to suspected fraud, the 'Love Cake' store on Jianghan Road Pedestrian Street was seized by the Yiyuan Street Market Industrial and Commercial Office and the Jianghan Road Pedestrian Street Law Enforcement Squadron on the afternoon of the 10th." ”
The reporter learned that the market supervision department has filed a case against the store and launched a further investigation.
Photos of the store
Citizen complaints: thought it was 25 yuan, and paid 681 yuan
Recently, the family of Ms. Zhai, a citizen of Wuhan, came to Wuhan from other places to play. On the evening of April 7, she took her relatives to visit Jianghan Road Pedestrian Street. When passing by a pastry shop called "A Love Cake", the staff at the door warmly invited them to taste the pastries.
After tasting it, the relatives felt that the taste was okay, so they wanted to buy some home as a souvenir for their children. Ms. Zhai recalled to reporters that each piece of pastry in the store was about the size of a palm. At that time, they specifically asked the price, and a clerk said, "5 yuan a piece." They also asked again with confirmation: "Then we buy 5 yuan for 25 yuan?" and the other party replied, "Yes." However, when they had selected five pieces of pastry and weighed them to check out, they were asked to pay 681.4 yuan.
I thought it would only cost 25 yuan, but the actual cost was as high as 681.4 yuan. This made Ms. Zhai's family unacceptable, and asked for a refund and return on the spot. At one point, there was an argument between the two sides, which attracted many onlookers. Eventually, a clerk came over and gave her a refund.
Ms. Zhai told reporters that she had searched on social platforms such as Xiaohongshu and found that there were many "pit avoidance posts" about this store on the Internet, and her experience was similar to hers. Some netizens shared that the price in the store was unclear, and the clerk was vague about the price throughout the process, inducing customers to think that a piece of cherry blossom cake was more than ten yuan, and only after scanning the code to pay did they know that they had paid more than 500 yuan.
In-store price tags
File a case for investigation and punishment, and rectify non-compliance behaviors on the spot
After receiving the complaint from this netizen, on the afternoon of April 9, the reporter came to "A Love Cake" located near Exit C of Jianghan Road Subway Station, Jianghan Road Pedestrian Street. Outside the store, a staff member is inviting passers-by to try it on the side of the road. When you walk into the store, you will see a variety of pastries on the counter, and there are many sample packs next to it, so customers can taste and taste them at will.
There are price tags in front of the various types of pastries in the store. When the reporter asked about the price, the clerk clearly stated: "12.8 yuan a tael, 128 yuan a catty." After the reporter selected three pieces of cherry blossom cake, the clerk took the pastry to the side, cut it into pieces, and then weighed it. The checkout receipt shows that the product name is "Bulk-Sakura Crisp". The unit price is 256 yuan/kg, the quantity is 0.742 kg, and the price is 189.95 yuan.
However, the reporter looked around and did not find that the store was posted with a business license, a food business license and the health certificate of employees, and the bulk food was not stored in accordance with the specifications. Subsequently, the reporter contacted the local market supervision department. In the afternoon of the same day, law enforcement officers went to the scene to conduct an inspection.
In response to the recent price problems that consumers have complained about the store, the law enforcement officers publicized the relevant laws and regulations to the person in charge of the store, requiring the merchants to strictly implement the clear price, indicating the price of the product, the pricing unit and the pricing method and other information.
After investigation, the business license and food business license of the store are complete, and the employees hold health certificates, but they are not publicized in a conspicuous place. However, in the investigation, the market regulators found that the store staff did not clearly inform and remind customers of the pricing method and the value of the goods, and reminded the store staff to remind customers in time when selling. The law enforcement personnel issued a notice of correction in accordance with the law, and put forward rectification requirements for the failure to publicize the business license, food business license and other licenses in the store, and the irregular storage of bulk food, and issued a notice of correction in accordance with the law, ordering them to make corrections within a time limit.
On April 10, the reporter learned that the market supervision department had filed an investigation into the store, and the store involved had suspended business and conducted internal self-inspection.
(Source: Jimu News, Jingshi Live, Beijing News)