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On April 9, media reported that a man bought seven bottles of Moutai at three online stores, spending more than 20,000 yuan. During the meal, a friend saw that "a fake eye", and after 4 of the bottles were sent for testing, 2 bottles of fake wine were found.
The man asked the platform to "refund one and pay ten" but was refused. The customer service said: Ten times you don't have to think about it, the law is the law, there is no way to enforce it!
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This incident was like a bolt from the blue, causing an uproar on the Internet and quickly triggering a tsunami of public opinion.
Some netizens said,
It is also said that
Consumers spend a lot of money to buy alcohol, also out of trust in your platform, but they end up buying fakes, and this kind of deceived taste is blocked by everyone. They asked for compensation for the return, but the platform just didn't give it, and said that the law was useless, which was really speechless!
By doing so, the platform simply ignores the law and completely ignores the rights and interests of consumers. This kind of behavior not only hurts the feelings of consumers, but also damages the credibility of the entire market.
I think this gentleman has to take up the weapon of the law and protect his rights and interests. We also have to be more mindful, we have to choose the right place to buy things, and don't be deceived by fakes.
When encountering this kind of thing, we have to stand up bravely, and we can't let the merchants bully us like this!
Netizens have different opinions on the platform's approach
Some netizens said that according to the provisions of the "Consumer Rights and Interests Protection Law", it is a fake one to pay three, and the platform has indeed done so, and if you want to pay ten times, you will go to the law, where is the problem?
Most netizens still criticized the platform's counterfeit sales: Taobao customer service openly argues with the law, I don't know who gives the guts! Reputation is higher than profits, and illegal acts must be dealt a heavy blow!
What do you think about this wave of operations on the Taobao platform?