【Best Practice】Renqilong-Foton charging service has been upgraded to help the rapid development of green logistics
With the rapid development of the new energy vehicle market, the construction of charging infrastructure has become a key factor restricting the further growth of the industry. As a leading enterprise in the commercial vehicle industry, Foton Motor actively responds to the national new energy vehicle development strategy, and is committed to building a complete charging energy business ecology to provide users with convenient and efficient charging services.
The charging energy business ecology is comprehensively laid out
Foton Motor's charging energy business ecological layout from charging equipment, offline terminal stations to online charging service platforms, to achieve a comprehensive coverage of "car + pile + APP". Among them, self-built charging stations account for 10%, co-built charging stations account for 20%, and interconnection with major charging operators accounts for 70%, forming a wide range of charging network coverage. Foton Motor plans to build more than 10 first-level charging stations and second-level charging stations with partners such as Telai, and the number of charging terminals operated by the platform exceeds 500,000, covering Beijing, Shenzhen, Chengdu, Changsha, Wuhan, Zhengzhou and other cities, providing a strong charging guarantee for the majority of new energy commercial vehicle users. On March 28, Foton Commercial Vehicle Energy Port Beijing Shunyi Star Station was grandly opened, which also marked the perfect layout of Foton Motor in the field of electrification, providing more convenient energy replenishment and service experience for new energy freight.
Zhifu charging, a new benchmark for new energy commercial vehicle charging services
In the construction of the charging platform, Foton Motor has launched Zhifu Charging, a solution that integrates charging services and energy management for new energy commercial vehicles. Zhifu Charging not only provides a full range of charging services for large customers, charging pile operators, new energy fleets, etc., but also helps customers optimize charging costs and improve energy utilization through energy management service solutions. At present, Foton Motor's smart Fu charging business has covered more than 330 cities across the country, connecting more than 260,000 charging terminals, and has achieved interconnection with many well-known charging operators such as special calls, star charging, cloud fast charging, and Xiaoju charging.
The charging platform system of Zhifu Charging is rich in functions, providing charging pile inquiry, location navigation, mobile phone recharge, online settlement and other services, realizing the integrated function of "inspection and charging", providing users with great convenience. At the same time, Zhifu Charging has also created a charging operation platform for charging operators, which supports real-time station monitoring and fault alarm handling, helping operators achieve safe and efficient operation of power stations.
In response to the pain points in the charging process of the logistics industry, Zhifu Charging coordinated with upstream and downstream service providers to launch functions such as multi-boarding and multi-charging, intelligent invoicing, and charging brand interconnection. The launch of these functions not only solves the problems of non-transparent charging and untimely reimbursement of logistics enterprises, but also simplifies the invoicing process, enriches the brand selection of charging piles, and standardizes the management of charging cards, making charging more convenient, more standardized and more transparent.
Intimate service, all-round to meet the diversified needs of users
In terms of after-sales service, Foton Motor also pays attention to user experience and has established a perfect after-sales service process for the charging business. After the customer fault is repaired, the customer service responds 7*24 hours, and the after-sales engineer conducts fault diagnosis and remote guidance to remove the fault, and troubleshoots and solves the equipment problem on site. At the same time, the customer service will also pay a return visit to the customer according to the maintenance record to ensure that the problem is properly handled.
In terms of the specific progress of the charging project, taking the Shunyi Outer Ring Road charging station as an example, the charging station plans to build 60 parking spaces, of which 48 are charging spaces, with a total capacity of 4 630kVA transformers, equipped with 24 120kW dual-gun charging piles, and the station covers an area of 5 acres, which can serve heavy trucks, light trucks and other vehicles. At present, after high-voltage construction, all transformers and charging pile equipment have been installed, and the energizing work was completed on March 15. In addition, the operation and maintenance studio has been arranged in place, and the layout of supporting facilities such as barrier systems, vending machines, and toilets is also being carried out in an orderly manner.
The construction of Foton's vehicle charging ecology not only provides convenient and efficient charging services for new energy commercial vehicle users, but also injects new impetus into the sustainable development of the new energy vehicle industry. With the continuous progress of technology and the continuous expansion of the market, in the future, Foton Motor will continue to deepen the field of charging ecology, continuously improve the layout of the charging network, improve the quality and efficiency of charging services, and contribute to the construction of a green, intelligent and efficient transportation system.