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How to prove that you are yourself? Many people may say that of course it is an ID card, but in real life, the ID card cannot prove that you are you, and it really happened.
事件概述
On April 8, a video of "a man went to the bank to withdraw money and forgot his password, brought his household registration book, ID card, and military discharge certificate, and was still told by the bank staff that he could not prove that you are himself" aroused the attention and heated discussions of a large number of netizens.
The location of the incident is located in the Industrial Street Branch of the Industrial and Commercial Bank of Shaoyang, Hunan, and the man's bank card has not been used for many years and has forgotten the password, so he went to the bank business hall to change the password, but the counter staff found that there was a difference between the man's previous name and the name on the current ID card, and refused to change the password for the man.
The man also thought that he would be asked because of the different names, because the previous name was used when opening the account, and it was later modified, and the name used in the household registration book was also clearly marked in the column, so he gave the household registration book and the discharge certificate to the staff for verification, I thought that I could handle the business smoothly, but I didn't expect the staff to say no, you still have to go to the community to open a certificate to prove that you are yourself!
The man who heard this also felt very angry, aren't the household registration book and ID card legal documents that can prove his identity? Why don't you recognize it when you come here? The man felt that the bank staff's remarks were obviously ridiculous, and after arguing with him for a few words, he dialed 12345 to complain and left.
After the man posted the video he recorded on the Internet, it attracted many comments from netizens: ID card and household registration book can't be proven, so what should I do?
银行回应
After the incident fermented, a media reporter called the Shaoyang Industrial Street Branch of the Industrial and Commercial Bank of China on this matter, and the reply was: the handling staff may have a problem communicating with the customer, and the staff made a mistake.
Fortunately, it was a mistake, otherwise I am afraid that this matter will not end so simply, not to mention whether there is a suspicion of deliberately making things difficult for customers, and the bank needs to be punished for denying the legality of ID cards and household registration books.
Let's take a look at the opinions of netizens.
网友热议
网友：有可能是听客户的口音不太对，才要其他证明的吧？
网友：办完社区证明，是不是还要派出所开一个证明是社区开出的证明，反反复复的。
网友：就是故意为难你，如果办了新的身份证拿旧的去都刷不出来的。
网友：根本不是证不证明的问题，这就是在利用手中那点权利刁难别人而已。
小编有话说
By its very nature, banks require proof that you are you, which is a reasonable security measure. Banks must protect customers' data and assets to ensure that customers' accounts cannot be accessed by unauthorized third parties.
However, this management measure has been misinterpreted by the staff, resulting in difficulties for customers to handle business, which should not have happened in the first place, and I hope that the bank can also consider the feelings of customers under the premise of protecting the safety of funds.
对此，你怎么看待呢？