The price of the car for maintenance is 24,000, and the 4S store involved said that the list has been confirmed by the owner, and the city supervision department has intervened

Jimu News

2024-04-08 22:41Posted on the official account of Hubei Chutian Metropolis Daily

Jimu News reporter Liu Yi

On April 6, a woman said that her family's car was sent to a 4S store in Hangzhou for maintenance, and the car was fine, but the store charged 24,000 yuan, which she thought was unreasonable and had a dispute with the store. On the 8th, the staff of the 4S store involved told the Jimu News reporter (report mailbox: [email protected]) that the maintenance items and costs were signed and confirmed by the woman's husband. The reporter also learned that the local market supervision department has intervened in the investigation of this dispute.

Woman issued a list of repairs

The woman posted a video saying that on April 6, the family drove the vehicle with "no fault at all" to the 4S store for maintenance, and the store offered more than 20,000 yuan, and she felt that the store's asking price was too high. After that, the woman said in the video comment area that the store "opened a bill while maintaining it, increasing the cost again and again, and the three lists totaled 24,000 yuan", she called the police and reported to the media, the store stopped the maintenance service, "and finally negotiated a total of 8,950 yuan." ”

On the 8th, the Jimu News reporter found that the woman had deleted the video, and the reporter privately messaged her to know the details of the maintenance, but did not receive a reply.

The staff of the 4S shop involved told reporters that for the vehicles that came in for maintenance, the staff would check them first, and then issue a list, and the owner would confirm that the maintenance would begin, and the owner did not agree that the workers would not construct. The woman's husband drove the car to the store for maintenance on the 6th, and the maintenance items were confirmed and agreed by the woman's husband before the woman arrived at the store. As for the results of the negotiation between the two sides, the staff said that it was not convenient to introduce them for the time being.

The repair slip sent by the woman in the video shows that the vehicle sent for maintenance is nearly five years old and has traveled nearly 65,000 kilometers. One document shows that the vehicle needs to be maintained for engine oil, fine dust filter, air filter element, spark plug, fuel filter, dry ice carbon cleaning, and replacement of transmission oil and oil pan; In addition, the receipts also showed that the two rear tires of the vehicle were worn, the front brake pads were 5 mm left, and the front brake discs were worn. Among these projects, the cost of replacing the original oil and oil pan of the gearbox is the largest, plus the cost of man-hours is more than 8,300 yuan.

Is the maintenance item and charge for this car reasonable? The reporter consulted an auto mechanic who used to work in the brand's 4S shop. According to the auto mechanic, the maintenance of engine oil, fine dust filter, air filter core, fuel filter and other maintenance belongs to conventional vehicle maintenance. According to the car's warranty manual, when the vehicle is used for 60 months or after 60,000 kilometers, the transmission oil and oil pan should be replaced. The woman's family has been driving the car for nearly 5 years and has a mileage of nearly 65,000 kilometers, and the transmission oil should also be replaced. Judging from the list, the car has undergone a major maintenance.

The auto mechanic said that about the maintenance part of the vehicle, it is necessary to judge whether there is excessive maintenance in combination with the actual condition of the vehicle, and some cars do have engine mount cushion sinking and water pump leakage after a few years of use. In addition, compared to other brands, the price of original parts for luxury car brands is relatively high.

On the afternoon of the 8th, the staff of the market supervision and management office in the jurisdiction where the 4S store involved was located introduced that the institute had intervened in the investigation of the dispute.

(Source: Jimu News)

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