Shouyang County Medical Group carried out a special action to change the style of "the blade inward" and "change the line" of the service line

In order to thoroughly implement the spirit of the national, provincial, municipal and group health work conferences, combined with the creation of tertiary hospitals, continue to improve and improve the modern hospital management system, continuously improve the position, strive to be the first, and benchmark first-class, Shouyang County Medical Group has carried out a solid and efficient special action to change the style of "blade inward" and "establish and change the line" to focus on the development needs and reform needs, and further strengthen the construction of work style, improve service quality, Improve the work efficiency of administrative and logistics functional departments, better serve clinical departments and patients, and promote the high-quality development of the Group's work.

Since the launch of the special action, the People's Hospital of the Group, the administrative and logistics functional departments of the People's Hospital of the Group, the township health centers and community health service centers of the Group have actively communicated, discussed, responded and implemented, and achieved good results by strengthening party spirit education, enhancing service awareness, changing work methods, improving management efficiency, going deep into the clinical frontline, and improving the quality of performance.

Based on the new stage of development, implementing the new development concept, and integrating into the new development pattern, the Party Institute Office has launched a series of measures such as strengthening party spirit education, enhancing service awareness, changing work methods, improving management efficiency, going deep into the clinical frontline, improving administrative quality, caring for employees, and improving service temperature, and actively implementing a series of special actions to change work style and serve the front line. Every Tuesday and Friday afternoon, regular meetings of administrative and logistics functional departments are organized, with the participation of hospital leaders and heads of administrative logistics functional departments, sorting out the difficulties and blockages in the work, analyzing the highlights and difficulties in the front-line work of serving the clinic, and studying solutions on the spot. Focusing on the construction and relocation of the tertiary hospital project, the Party Hospital Office and relevant functional departments went deep into the clinical front-line administrative rounds, strengthened communication with the clinical front-line, found and coordinated the practical problems of the clinical front-line departments in a timely manner, and continuously promoted the scientific, refined and modern management to ensure the smooth progress of the construction and relocation of the tertiary hospital project.

The Conduct Office has carried out in-depth industry style education, continued to promote the implementation of the "Nine Guidelines for the Honest Practice of Medical Institution Staff", increased the rectification of key areas, further strengthened the mechanism for the construction of medical ethics and medical style, strengthened supervision and serious accountability, strengthened social supervision, and smoothed the channels for reporting and feedback.

The audit department fully performs its audit duties, improves its audit and supervision capabilities, breaks through the traditional way of post-audit, focuses on pre-prevention, in-process control and post-inspection, and helps the development of the group with rigorous and efficient audit management.

The medical insurance department will timely convey the new documents and new policies received to the clinical medical staff through WeChat work groups, telephone answers, department specialist training, etc., to ensure the timely implementation of the policies. According to the DIP quality control results, the case data is summarized and analyzed, and the quality control results are fed back to each department at the first time, and communication and analysis guidance are carried out, so as to gradually form the dominant diseases, strategic diseases and cultivated diseases of the departments and hospitals, so as to ensure the safe and stable operation of the hospital fund.

The Department of Hospital Infectious Diseases regularly holds meetings of the Hospital Infection Management Committee to give full play to the organizational role of hospital infection management, strengthen the supervision and inspection of the quality of hospital infection control management, promote the continuous improvement of the quality of hospital infection control management, carry out the monitoring of quality control indicators of hospital infection control management, carry out the monitoring of hospital environmental hygiene, disinfection and sterilization effects, and do a good job in occupational safety protection, medical waste safety and management, hospital infection knowledge training and assessment, and regularly carry out emergency drills.

The Nursing Department comprehensively improves the professional quality, optimizes nursing services, consolidates basic nursing, ensures nursing safety, strictly implements the overall nursing responsibility system, regularly conducts satisfaction surveys, and strengthens patient health education. Carry out high-quality nursing services in the clinical departments of the whole group, select "star nurses" every quarter, take the concept of humanized service as the criterion of all work, enhance the awareness of active service, standardize nursing services, improve the quality and level of nursing services, and integrate the nursing concepts of "people-oriented" and "patient-centered" into all aspects of work.

As a direct department of medical record management, the medical record room provides medical record printing services, which is directly related to patients' satisfaction with the hospital. The traditional medical record printing service procedures are complicated, patients or family members have to queue up at the window, resulting in congestion at the window, long waiting time, and low efficiency.

The publicity department establishes a regular communication mechanism with clinical departments, understands the needs of the front-line through in-depth front-line experience and exchanges, collects real cases, formulates personalized publicity plans, and carries out targeted publicity activities according to the characteristics of the department and the needs of patients. Innovate the content and form of publicity, adopt story-based and emotional methods, produce attractive publicity materials, such as short videos, graphic stories, etc., and use social media and online platforms to enhance interaction with patients and improve the coverage and influence of publicity.

The operation department and the science and education department implement the service concept of "patient-centered", and conduct field visits to clinical departments and work lines, simulate patient experience, find pain points in service, put forward optimization suggestions, and reduce patient waiting time, so as to improve patient satisfaction with medical treatment. Establish a communication mechanism with clinical departments through telephone, WeChat, OA, etc., introduce management tools, assist departments in analyzing data, and present the analysis results, so as to promote the departments to find problems and make improvements in a timely manner.

The prevention and protection department continues to check outpatient clinics, inspection registration, and image registration through the information system, and actively discovers and actively searches for cases of infectious diseases, chronic diseases, foodborne diseases, etc., and conducts active monitoring, checking and filling in omissions; Report the registration of chronic diseases, find problems, communicate and solve them in a timely manner, put forward optimization suggestions, and continuously track improvements.

With the fundamental goal of building a harmonious and safe hospital and paying close attention to public security and fire safety, the Security Department makes concerted efforts to effectively maintain the safety and stability of the hospital. Conscientiously do a good job in popularizing legal education among the workforce, and enhance the awareness of prevention among workers. We will continue to carry out the establishment of safe hospitals, properly handle all kinds of contradictions in a timely manner, and create a safe and harmonious medical environment for the people.

At present, the special action of "turning the blade inward" into the style and the front-line service of "establishing and reforming" is still in full swing, and all departments of the group have shown unswerving determination and will, and have made unremitting efforts to provide patients with more intimate and efficient medical services. The group will continue to promote the in-depth development of special actions with more enthusiasm and more pragmatic style, continuously promote the transformation of the group's style and the improvement of service quality, and contribute more to the health and well-being of the people.

[Editor: Lee Bingyi]