Electric Zhijia News, on March 28, according to a number of media reports, after the Xiaomi car SU7 went on sale, some consumers complained on the rights protection platform that the 5,000 yuan car deposit could not be refunded. In this regard, Xiaomi responded that the deposit supports no reason to refund within 7 days, and after more than 7 days, the vehicle configuration will be automatically locked, and consumers can also take the initiative to lock the configuration in advance. Once the order is locked, the vehicle will enter the production stage, the configuration can no longer be modified, and the deposit will not be refunded. In addition, the configuration of the original version of the current car has been locked, and consumers will lock the order after paying a deposit of 20,000 yuan.
It is understood that there are many cases of not locking orders, and in this regard, netizens think that the result of pretending to be forced not to lock orders will not be able to return in the end. There are also bloggers in the automotive industry who believe that the current concept of "big ding" and "small ding" in the industry has been confused by Xiaomi Auto.
It is generally recognized in the industry that the car deposit is divided into small and large, and the small is also called the intention of the deposit is refundable, and the large is non-refundable after the lock configuration. And Xiaomi SU7 said at the press conference that it can be refunded. As a result, many people locked the configuration, thinking that they could also return, because the general understanding is that the configuration is locked, it is called Dading, and it turns out that the lock cannot be returned.
In fact, after paying 5000 yuan, it is called Dading, and after Dading, the configuration and unlocked configuration are locked. If the configuration is not actively locked, the deposit can be refunded without reason within 7 days, and the vehicle configuration will be automatically locked after 7 days. The active lock configuration within 7 days after the big decision is also regarded as the order lock. Once the order is locked, the vehicle will enter the production stage, the configuration can no longer be modified, and the deposit will not be refunded. Xiaomi SU7 Founding Edition 20000 deposit is considered a traditional big set and is non-refundable. Handed over 5000 but did not lock the configuration, this is considered a small set according to the traditional understanding, this can be returned, but Xiaomi calls it a big set.
On the evening of March 29th, Xiaomi Auto officially explained why Xiaomi SU7 Dading is 7 days refundable: According to industry practice, Dading generally has a hesitation period, ranging from 1-3 days, during which it can be withdrawn or reassigned. Once the configuration is confirmed and the order is locked, the vehicle goes into production. Considering the huge number of reservations for Xiaomi SU7 tasting and test drives, and at the same time, in order to further protect the rights and interests of users and allow everyone to have a fuller test drive experience and consideration time, we will extend the hesitation period before April 30 to 7 days. Xiaomi Auto also said that as of 12 noon on March 29, our customer service system has received a total of 469 requests for refunds and reconfigurations.
On the evening of March 28th, Xiaomi Auto held a launch conference for the first model SU7, and Lei Jun, founder, chairman and CEO of Xiaomi Group, officially announced the pricing range of the new car between 215,900 yuan and 299,900 yuan, the standard version is priced at 215,900 yuan, the Pro version is priced at 245,900 yuan, and the Max version is priced at 299,900 yuan, and said, "No way, the market is too volatile now." According to the official news of Xiaomi Auto, Xiaomi SU7 will break 10,000 in 4 minutes after it is listed, 20,000 in 7 minutes, and 50,000 units in 27 minutes.