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The ticket cost is 1800, and the refund fee is as high as 1500, is it an overlord clause or is it too ugly?
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According to media reports, a passenger was about to buy a China Southern Airlines ticket from Melbourne to Shanghai on January 13, but because he read the wrong time, he bought a ticket for January 30.
He found out about this mistake on January 1 and immediately contacted the airline to request a refund, which was a full month in advance of January 30, which would not affect the sales of the ticket, but the airline still had to charge him a refund fee of about 1,500 yuan, and the full amount of his ticket was only 1,800 yuan.
As a last resort, he chose to change the ticket, and after many communications, he still made up the high change fee of 960 yuan.
It is understood that on a complaint platform, China Southern Airlines has 912 complaints in the past month, and many complaints are about passengers who buy the wrong ticket and are charged high refund fees
In fact, the difficulty of refunding and changing air tickets has always been a major pain point in the aviation industry.
Some people believe that China Southern Airlines' cancellation policy is too harsh and puts too much financial pressure on passengers.
There are also concerns that such a cancellation policy will affect passengers' trust in China Southern Airlines and have a negative impact on the airline's brand image.
I just want to ask, if the flight is delayed for several hours or the airline has a special situation, I have to wait, I don't give you food, I don't drink, I don't let you get a refund, I don't leave you, and I don't have any compensation, what can I say?
Bank: I'm familiar with this!
China Southern Airlines: The final interpretation right belongs to me~
Listening to your words is better than Zhuang Zhou's purification
Just buy it and return it immediately, and still deduct half of you [covering your face]
Last year I changed my book, 1200 refunded me 190 [crying]
Full refund?
Finally, it is hoped that airlines can pay attention to the demands of consumers, formulate more reasonable and humanized ticket refund and change policies, and constantly improve the service system and service quality!
What do you think about this, friends?
#I'm here to chat#
#China Southern Airlines#