Recently, the Sichuan Provincial Government Government Service and Public Resources Trading Service Center issued the "Notice on Confirming the Third Batch of Provincial Demonstration Convenience Service Centers and the 2023 Provincial Star-rated Convenience Service Centers, Government Service Benchmarking Halls, and Park Demonstration Government Service Centers", and the Huaqiao Street Convenience Service Center in Xinjin District, Chengdu City was awarded the provincial "Four-star Convenience Service Center" in 2023, and the Yongshang Town People's Government Convenience Service Center and Puxing Street Convenience Service Center were awarded the title of the third batch of provincial "Demonstration Convenience Service Centers".
Upgrade the efficiency of convenient services
Build a star-rated convenient service center
As a provincial-level "four-star convenience service center", after the upgrading of the Huaqiao Street Convenience Service Center, the office hall is more spacious and bright, the functions of each area are divided in an orderly manner, the service guidelines are eye-catching and clear, and the convenience equipment can be seen everywhere.
"The newly renovated government affairs hall in the street, the new environment and new atmosphere, and the service experience is better!" Mr. Sun, a citizen who has just finished the business, is full of praise for the changes in the new hall, he said, some matters are not clear to themselves, the staff not only provide guidance, but also provide full assistance to the people in need, saving a lot of waiting time, which is very convenient.
The street has created a warm and comfortable government service environment for the masses by continuously upgrading the convenience service center, optimizing the process of handling matters, and increasing the allocation of software and hardware facilities and equipment.
"We have re-planned the functional layout, set up a daily office area, a comprehensive service area, a waiting area for errands and a 24-hour self-service area, and equipped with water dispensers, magnifying glasses, wheelchairs and other equipment for special groups such as the elderly and the disabled. Yu Pei, a staff member of the Huaqiao Street Convenience Service Center, introduced that the center focuses on self-service equipment to realize the payment of living expenses, social security services, tax-related inquiries and other businesses that can be done immediately, so that the masses can queue up less and do things quickly.
At the same time, the street convenience service center provides assistants, agents and door-to-door services for special groups such as the elderly and the disabled who have difficulty in moving through the implementation of special services such as delayed hours and holiday appointments;
In Xinjin, the town street convenience service hall carries out the "three modernizations" standard construction from the aspects of functional partitioning, identification and signage, window settings, etc., and brings a new service experience to residents by updating hardware and optimizing software, with new environment, new facilities, new services and new experience.
Innovate ways of working
Make things more comfortable for the masses
People's livelihood matters must be asked about the needs of the people. The key to serving the masses and improving work is to understand the real needs of the masses. Coming to the convenience service center of Yongshang Town, in the spacious and bright office hall, the residents who came to work were in order. "At the 'doorstep', you can not only do things, but also have leisure and entertainment, and now life is becoming more and more colorful. Mr. Li, who came to do business, said with a smile.
"While improving the ability of government services, we have broadened the scope of convenient services, equipped with self-service electricity bill payment, natural gas payment, self-service vending machines and other service facilities, added the audio government affairs hall of Yongshang Town, and created an audio library, which facilitates the leisure and reading of the masses, and provides modern and diversified convenient services for the masses. The person in charge of the Yongshang Town Convenience Service Center said.
In order to create a high-standard and high-quality government service window, the Yongshang Town Convenience Service Center strengthens the business learning plan in combination with high-frequency service matters, effectively improves the business skills and professionalism of the window staff, provides efficient, high-quality and convenient services for residents in the jurisdiction, and strives to build the convenience service center into a high-quality service window unit that the masses are satisfied with.
Optimize service processes
Realize fast and one-time processing
To give people "feel at home" government services, there is also the Puxing Street Convenience Service Center. After upgrading, the Puxing Street Convenience Service Center is currently equipped with a waiting area, a self-service filling area, a reading area, etc., equipped with tables, chairs, drinking fountains and other facilities to create a warm and comfortable working environment for the public.
Considering the special groups of people in need of help, the Puxing Street Convenience Service Center has set up volunteer posts to provide services for the people in the first time. "Volunteers can provide guidance and consulting services, help people call numbers, inform them of the process and handle the materials they need to carry. The relevant person in charge of the Puxing Street Convenience Service Center said that for the masses who do not know how to handle the business, volunteers will propose solutions in a timely manner and quickly assist in acceptance.
In addition, 258 matters such as social security and medical insurance, water and electricity payment have been included in the convenience service center, and 113 matters have been included in the village (community) convenience service room, from the original "to the hall to do" to "do it by your side". At the same time, it will also integrate multiple matters scattered in multiple departments into "one thing" in the eyes of the masses, so as to achieve "one set of materials, one notification, one form of application, and one completion".
In the next step, the District Administrative Examination and Approval Bureau will organize other towns and streets to dig deep into the needs of government services, continuously optimize the construction level of "three modernizations" of convenient services in towns and villages, improve the ability and level of government services, and continuously enhance the sense of gain and satisfaction of the enterprise masses.
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