Loading...
As the Spring Festival approaches, more and more passengers are boarding the train home. In the waiting room of Nanjing South Railway Station, there is a group of obscure "beauticians" who stick to their posts. With an average of 30,000 steps per day and continuous cleaning every day, they bring a clean and tidy waiting environment to passengers.
Nanjing South Railway Station
On February 1, a reporter from Modern Express came to visit here. Xu Jianmei, a cleaner, said that every time she saw the waiting room being cleaned, she was very proud and hoped that her hard work would make passengers have a good impression of Nanjing.
With an average of 30,000 steps a day, I can't see a little dirt in my eyes
"There is garbage at the A9 entrance, please come and clean it up. "Roger. This is the daily conversation between Cai Min, the leader of the waiting room cleaning team of Nanjing South Railway Station, and the cleaning staff in the waiting room. It turned out that a passenger had accidentally broken the glass just now, and the glass ballast and tea were spilled on the ground.
After receiving the instruction, the cleaner Xu Jianmei pushed the multi-functional cleaning vehicle to the A9 entrance. She first erected a "Cleaning, Slip Carefully" sign on the spot, then expertly swept the glass ballast and tea leaves into the cleaning bag with a broom, and then used the mop to wipe the water stains on the floor.
Xu Jianmei
During the Spring Festival, the waiting room has a much larger passenger flow than usual, and the workload of the cleaners also increases. Xu Jianmei, 46 years old this year, was in charge of the A1-A15 area of the seating area of the waiting hall on the departure floor that day. The seating area is divided into 4 lump sum areas, and one person is on duty in each lump sum area. A total of 8 people are responsible for cleaning the morning and middle classes, including inside and outside the ticket gates, two drinking fountains, two staircases, etc. They needed to clean up the garbage in the area without interruption. At the end of the day, Xu Jianmei and her colleagues can sweep away seventy or eighty bags of garbage.
"You have to keep walking, because maybe this place has just been cleaned up, but when you go back, you might have another paper towel on the ground. There is a hook on the left side of the cleaning cart for hanging a broom, but Xu Jianmei has not used it much, "The broom is usually always in my left hand, and the right hand is always pushing the cart, which is convenient for cleaning at any time." The Modern Express reporter looked at the daily step count on Xu Jianmei's mobile phone, which was more than 30,000 steps per day during the Spring Festival.
Xu Jianmei
"The multi-functional cleaning vehicle has brooms, dustpans, mops, buckets, cleaning bags and other common cleaning tools. Xu Jianmei introduced the specific scope and method of use of each tool to reporters. She said that when you shuttle among passengers, you should be careful not to touch passengers while finding garbage under your feet. When encountering "difficult" sticky garbage, it cannot be swept clean by sweeping alone. For example, chewing gum, at this time, you need to pick up a shovel and shovel it vigorously from the ground first, and then sweep and mop the floor.
"Hello, please lift your legs, I'll sweep the garbage. This is the most common thing Xu Jianmei says to passengers every day, because garbage is most often found under the seats. Whenever the cleaning bag is full, she puts the bag in the garbage removal area and hands it over to the cleaner for unified cleaning.
Since Nanjing South Railway Station was put into use, Xu Jianmei has been working as a cleaner here. She said that every time she saw the waiting room cleaned, she was very proud, and hoped that her hard work would make passengers have a good impression of Nanjing. Over the years, she has also clearly felt that the quality of passengers has become higher and higher. "Many people will take the initiative to put the garbage bag in my cleaning bag after eating snacks, and they will also say thank you to me, and I feel warm in my heart. ”
The high-speed rail station "drives slowly", and the man-machine cooperation efficiency is high
In addition to the cleaners pushing the multi-functional cleaning car, there are also masters who drive floor scrubbers in the waiting room of Nanjing South Railway Station, who are responsible for cleaning and disinfecting the ground, and Jiang Guangcai is one of them. The floor scrubber is mainly used for cleaning dust and dirt on the ground, and the sewage is recycled into the sewage tank and discharged at the designated place. After the floor scrubber is cleaned, the ground is directly dried, which does not affect the movement of personnel.
Jiang Guangcai
At 7 o'clock in the morning, Jiang Guangcai drove the floor scrubber to start the first cleaning of the day. "In the morning, there are fewer people, and the cleaning efficiency is relatively high. He drove a large floor scrubber to sweep, reverse, and turn in wide areas such as the hall, and the bulky floor scrubber moved nimbly under his control. Cai Min told reporters that the sweeper was introduced in 2017, "In the past, it took at least three hours for a person to sweep the hall, but now the machine can be done in a lap for a maximum of half an hour." ”
With the blessing of technology, cleaning seems to be quite easy. However, when the reporter got in the car, he realized that the actual operation was not easy. If you encounter a stain that cannot be cleaned by the machine, you have to get out of the car and squat down to remove it carefully by hand. To this end, Jiang Guangcai placed a small trash can in the car. In the process of driving, there will also be passengers who suddenly appear from the blind spot, which requires the cleaner's attention to be highly concentrated to avoid accidentally injuring passengers.
"In addition to the two large floor scrubbers, there are also 11 small floor scrubbers that are used to clean small spaces such as the seating area and inside and outside the ticket gates. Cai Min introduced.
In addition to cleaning, this group of "beauticians" also works part-time in customer service
For "beauticians" like Xu Jianmei and Jiang Guangcai, their work not only requires "defending the land and being responsible", cleaning the waiting room, but also working part-time as customer service in many cases.
"Where can I get a refund?" "Where can I change my ticket......?" They are questioned hundreds of times a day by travelers.
During the interview with the Modern Express reporter, a passenger came over and asked Xu Jianmei: "Where do I go to Wuhu to take the train?" My mobile phone can't be turned on, and I can't see which platform I should get on from. Xu Jianmei replied without thinking: "A26 to A28." Facing the surprise of the Modern Express reporter, she smiled: "I have been working here for more than ten years, and I have memorized some train information." ”
On February 1, a reporter from Modern Express came to Nanjing South Railway Station to experience the work of a waiter in the waiting room
On February 1, a reporter from Modern Express came to Nanjing South Railway Station to experience the work of a waiter in the waiting room
On the same day, the Modern Express reporter followed the waitroom cleaners for a long time and learned that the cleaners at the high-speed rail station were all all-rounders who "watched six roads and listened to all directions". It is precisely because of their hard work that the passengers have a clean and tidy waiting environment, and they will set off from Nanjing with a good mood to start their journey home.
Modern Express/Hyundai + reporter Yin Yixing/text Liu Chang/photo