Recently, a video of a man being scolded by a teller for doing business at Hangzhou Xiaoshan Rural Commercial Bank has been widely spread on the Internet, attracting the attention of netizens.
It can be seen from the video that the man was handling business at the bank counter, but was scolded by the female teller and told him to get out.
Then the bank also restored the situation of the day, the bank staff said that the online video was edited and released, not the truth of the matter, the customer took change at the counter 26 times when handling business that day, the maximum was 100 yuan, the minimum was only 5 cents, and also scolded the female teller for being an old fritter.
After the female teller was deliberately embarrassed by the man and ridiculed as an "old fritter", it was difficult to control her emotions, and then she scolded the man, but the man had already turned on the mobile phone recording function and filmed the woman's behavior under emotional control.
Due to the conflict between the female teller and the man, many of the staff present failed to persuade until the branch president came over and asked the female teller to apologize to the man, but the man still could not dissipate his anger.
The man asked the branch manager to fire the female teller, but how could the bank's personnel management be such a child's play, and the man's unreasonable request was naturally rejected by the president.
Although the female teller was not fired, the female teller did have a problem with her behavior, so after the bank's management regulations, the female teller was finally punished with a deduction of 5% of the annual performance, and was admonished and talked to, and the whole bank was notified.
The man was not satisfied with the bank's handling, and then the man uploaded the video to the Internet and pinched the head and tail, which affected the bank's reputation before the truth came out, and the bank had to come forward to restore the truth.
According to insiders, the man was locked by the system because the account flow touched the relevant provisions of the law on wire fraud, and in order to ensure the safety of the funds, he came to the bank to go through the de-control procedures, but in the process of processing, there was a conflict with the female teller.
The incident happened when the man deliberately made 26 consecutive deposits and withdrawals at the counter in retaliation, angering the female teller in the process.
After the truth of the video was exposed, although the female teller was at fault, the man's behavior was undoubtedly unethical to disrupt public order and occupy the time of other customers.
As a customer of the bank, if the man is dissatisfied with the bank's service, he can use the method of complaining, instead of using this way to delay the time of other customers, and deliberately provoke the female teller, the behavior is too bad, no wonder after the truth of the matter is restored, public opinion immediately reversed.
No matter what profession you do, you still have to learn to understand each other, after all, harmony makes money, why bother to fight for a little thing?