On December 6, 2023, Huawei's terminal government and enterprise customer contact center passed the CCCS customer contact center standard certification of the customer service and call center industry, and reached the Diamond Five-Star rating.
This indicates that the service of Huawei's terminal government and enterprise customer contact center has reached a high level of higher service quality and better service experience in the industry.
Authoritative certification Diamond 5 stars
The CCCS standard is the customer contact center operation performance standard, which is formulated by the CCCS Customer Contact Center Standards Committee under the leadership and guidance of the National Standards Committee, the Beacon Committee, the China Electronics Standardization Institute (ITSS) and the China Computer Users Association.
With its high standard service level and differentiated service content, Huawei Device Government and Enterprise Customer Contact Center has become the first CCCS qualification certification and has been awarded the Diamond Five-Star (the highest level) enterprise.
Service Enhancement Better Experience
Since its establishment in 2020, Huawei's terminal government and enterprise customer contact center has established a standard agent operating system and standardized process system and operation management. The professional service team responds to needs in a timely manner, tracks and processes efficiently, and provides more efficient and guaranteed service solutions for government and enterprise customers.
Huawei Service has always adhered to the consumer-centric service concept, with a 24/7 service hotline available around the clock, and multiple online channels providing fast and efficient support, continuously improving service quality and service timeliness, and turning every service into a warm memory for consumers.