Mr. Tang of Duyun, Guizhou, is in the mooncake business
August 25
He bought five hundred pounds of mooncakes at the mooncake seller
Available in the next few days
Mr. Tang discovered one after another
Mooncakes have moldy conditions during their shelf life
Mr. Tang: The first batch of problems was that one hundred catties were buckwheat flavored, moldy, moldy, I returned the goods, they promised to give us a new one.
Mr. Tang said he was buying mooncakes
The production date seen on the packaging is August 25
The shelf life is 20 days
There are also no problems with the surface of the mooncake
But it's only a few days
He found that one of the flavors of mooncakes had become moldy
Although the manufacturer promised to replace it for free
Replaceable mooncakes are not yet available
He also found that other flavors of mooncakes also began to mold
Mr. Tang: After a few days, I found that the cloud leg mooncake was moldy during the shelf life. There is no way, the business can not continue, sell it, send people or not, people will not want it.
Mr. Tang said
He spent nearly 20,000 yuan on mooncakes
Plus the upfront sales promotion fee...
That's called a heavy loss
Mooncakes, on the other hand, undergo mildew during their shelf life
This was the first time he had encountered such a situation
Mr. Tang: I think we have no problem with transportation and storage, they say it is a problem of manufacturers. Manufacturers also admit that it is produced in the case of high temperature, and it is directly packaged before cooling, which leads to mildew during the shelf life.
Therefore, Mr. Tang went to the mooncake manufacturer and asked for a refund
And give him some compensation
But the other party did not agree
September 11, reporter and Mr. Tang
Come to the manufacturer in Huaxi Shiban Town to understand the situation
The head of the manufacturer, You Manager, admitted
These mooncakes are indeed produced by their company
You manager, the person in charge of the factory: They wanted five hundred pounds, he said that there was a problem with one hundred pounds, he said he wanted to change, and then said that he would not change, demanding compensation.
Mr. Tang's partner: It is your company's production temperature that is too high to pack.
You Manager, the person in charge of the manufacturer: We said that it may be caused by excessive temperature, or it may be that you have moldy storage in a humid environment. You change the environment and we can't verify it.
Reporter: Can't you say why it's moldy?
Manufacturer in charge You Manager: The cause of mold can be determined, that is, the problem of their preservation. Because of the same batch of goods, the distributor's general agent sent a lot of goods, but none of them reflected this problem, saying that our mooncakes were moldy.
In Mr. Tang's opinion
After the manufacturer sends the mooncake to duyun
They also pay close attention to the storage environment
The mooncake is moldy during the shelf life
This is a problem with the packaging of mooncake production
The tour manager disagrees
You said the manager
The market supervision and management department of the previous jurisdiction
This issue has been coordinated
Manufacturers are also willing to continue to solve the problem through consultation
Manufacturer in charge You Manager: Now that there is such a problem, we do not struggle with whether it is not in place for storage or storage. If there is a problem, our company will change the goods for free.
Mr. Tang: We took the past business, company advertising or whatever, the manufacturer does not provide any fees, this is our own doing.
Manufacturer in charge You Manager: We will return the money to you, it's such a simple thing.
Reporter: Full refund?
You Manager, head of the manufacturer: Yes, and then he said there was a loss, let's compensate fifty thousand yuan.
Mr. Tang: If I return the mooncake, who will be responsible for my losses? Under the Food Safety Law, he is required to pay three to ten times the compensation.
On the spot
The two sides still have not reached a settlement agreement
Mr. Tang said
He will take the judicial process to protect his rights and interests
Source: People's Concern