1
Pony signed up for equestrian lessons
Coach sales are leaving?
There is one in the Hualian Avenue of Stars in Binjiang District, Hangzhou
Ai's Chuancheng Equestrian Center
November 2023
Pony signs up for the lesson
The total price is 29,800 yuan
She reflected
After a period of training
Both coaching and sales are leaving
And the manager doesn't take good care of the horses
Pony: I had already signed up for equestrian classes in other places, but this one was only about 1 kilometer away from my house at the time. The equestrian class is a total of 100 saddle hours, and the saddle of the saddle is 20 minutes for 1 saddle hour.
Pony Introduction
She was on 10 saddles in a row
I feel like the coach's level is pretty good
Pony: After about a month, one day suddenly my coach told the sales person who was receiving me that they were going to leave the company, which means that I couldn't continue to go to class in the same way that the coach taught me before, and I was confused at the time, so I asked them why. What made me more concerned was that they mentioned to me that the owner of this horse farm treats the horses badly.
Chat logs
Coach Sun said to the pony
I thought that Manager Zhu was a very powerful coach
From the beginning to now, I am slowly disappointed
Equine benefits are not
Forage is the cheapest
and your own values
So resign
and said that Store Manager Zhu was the one who did this business
The only boss who is bad for horses
The sales of docking ponies are also expressed
In terms of operational ideas
I have a disagreement with the person in charge
Pony said
After talking to coaches and sales
She also went out of her way to observe the horse farm
Pony: Actually, if you look outside, you will think that it is relatively clean here, but in fact, the stables are over there, on the one hand, it is in the open air, and the weather is so cold that it is purely open, and the second aspect is that the horse's feed, including the horse's cleaning, is relatively poor.
Reporter: When you came to the previous ten classes, didn't you find any problems with feed and horses?
Pony: I didn't find the feed at first, because I didn't come at the time when the horse was eating, because the horse had a fixed time to eat, and I didn't think about it in that direction at the time. When I am asked to feed snacks, I always pull them out and feed them, not in them.
The stables mentioned by the pony
It is a small room fenced with iron plates
One of the sides has a railing
There is no separate canopy above
There was some feed piled up in the room at the very edge
At the time of the interview, it was the time when the horses were eating the feed
Manager Zhu: Equestrian is an outdoor sport in itself, and all stables must be in a non-confined space. The Hangzhou campus is the only store with version 2.5 to 3.0 among all the campuses, and the other stores belong to the 1.0 store, and the 1.0 store is in a confined space. In fact, confined spaces are not a very healthy scenario for horses, but we will try our best to make the welfare of horses better in all aspects. We are an all-season training ground, and it doesn't get wet on rainy days all year round, and then the sun doesn't get on when it's hot in the summer.
Store manager Zhu told reporters
In addition to the venue
The feed for the horses is also particular
Manager Zhu of Aishi Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II: We have been in the industry for 14 years, we are a professional market entity, we know what stage the horse is in, what kind of forage and concentrate are suitable for eating. In the first half year of the club's new opening, we will not feed too much concentrate to the horse, because according to its amount of exercise, if the horse's physical strength is too good, for a beginner, if your horse, it seems that when you learn to drive, you generally use a car with a displacement of 1.6 to 2.0, if you are directly given a 4.5 or 5.0 displacement, you are more dangerous, which is the necessity for us to accurately control the horse's diet.
2
Another reason for leaving?
How to refund without a contract
Store manager Zhu said
He can explain the customer's questions
On the reasons for the departure of coaches and sales
Not what the pony learned
Ai's Chuancheng Equestrian Center Hangzhou Hualian Xingguang Avenue Phase II Store Manager Zhu: The reason for the sales resignation is very simple, that is, because he falsified the contract, and then the expenses entered into the account, because I was not in this store before, and there was a vacuum period for half a month in the middle, and no one managed this store, and then I checked the accounts when I came, and the accounts were found to be wrong.
Former sales Mr. Shao: The reason for his resignation was that he was maliciously fired.
Reporter: What is malicious expulsion?
Former sales Mr. Shao: We are not doing well.
Manager Zhu of Aishi Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II: We have a labor contract terminated, and the reason for the termination is because his performance is not up to standard.
Reporter: Then you just said that his contract is not the same as the amount reported to the company.
Manager Zhu of Aishi Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II: Yes, we haven't matched it now, it's our contract, our total amount in November 2023, the total amount entered from the system, and the actual amount we have transacted, there is a discrepancy, and there is a discrepancy in performance.
Reporter: Mr. Shao, the store manager said so, is there any situation he said?
Former sales Mr. Shao: There are indeed discrepancies, this is because we did not have a system at all, many of us at the beginning of the collection, when the customer transferred money to the public account, we did not even have the system provided by the company, we had no way to enter at all, there were some possible customers to experience, he was directly traded on the spot.
Store Manager Zhu said
Sales leave at that time
Do a good job of handover
Three originals of the contract have been lost
This includes the pony's contract
Former sales Mr. Shao: Ms. Ma's contract and our previous contract were all stored in the drawer at the front desk, and when I left, I put all the original into it.
Reporter: When you left the company at that time, did you have a handover with the company's people?
Former sales Mr. Shao: He was dismissed on the same day, and he dismissed me on the 15th of the same day (December 2023) and let me go directly.
Ai's Chuancheng Equestrian Center Hangzhou Hualian Avenue Avenue Phase II Store Manager Zhu: It doesn't matter if you are dismissed on the same day or what, now we say that it is a problem with the contract, where is the contract, has it been handed over to me, if it is not handed over, you now say that it is in the drawer, then you go to the drawer to find it out. The resignation of the coach is also related to him, and the coach suddenly encouraged him to follow because of the resignation of sales.
Former coach Mr. Sun: No, that's not, it's because he doesn't manage well here, and then Mr. Zhu is not the same as ordinary people, so, yes, and then he didn't have a good welfare for horses, so I left over there.
Store Manager Zhu introduced
He is around late December 2023
Take over the operation of the store
Some of the remaining issues are currently being resolved
Pony: After all these things combined, I felt that this place, compared to my relatively high tuition fees, did not get the corresponding standards, so I went to the store and asked the owner of this horse farm to refund the fee. He said that if you want a refund, you will not be able to enjoy the membership status, so you will deduct the fee according to more than 500 per class.
Pony said
She agreed to the plan at the time
December 19, 2023
Fill out a withdrawal request form
Top surface image
Refund the remaining 23,820 yuan of class fees
But then there was no progress
Pony: I asked him where my refund process had go, and when I pressed him, I learned that I hadn't gone yet.
Manager Zhu of Aishi Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II: The refund intention form is to confirm why she wants to refund the fee first, and then we must first want to redeem the customer, so we confirm that we want to refund the fee, and there is no room for recovery, so we will give her the normal refund process.
Store manager Zhu said
Filling in the form only represents the customer's personal intention
If you want a refund, you will follow the contract
The contract for the purchase of lessons is in duplicate
The original of the store can no longer be found
Required to be provided by the customer
But Pony said
She lost her share
Manager Zhu of Aishi Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II: Yesterday I calculated for her, and according to the original total cost, minus her ten lessons, which is more than 5,000, and then subtract 30% (handling fee), you can also calculate it.
Pony: Fourteen thousand, if you follow his algorithm.
Reporter: More than 14,000?
Pony: No, it's 14,000 or more.
Manager Zhu of Aishi Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II: If you don't have the original contract, and you don't agree with the contract (sample) I provide here, it is a discussion between the two parties.
Pony: My current appeal is to get my fee refunded and 30% of the processing fee, which I can't accept.
Store Manager Zhu said
He'll go and apply to the company again
Give Pony an answer as soon as possible