There is a good saying, people can't look good, and the sea can't fight, and I finally really understand the meaning of this sentence.
In the year I worked as a shopping guide in a clothing store, I also became a person who watched people put down dishes, and I was warmly entertained when I wore bright clothes, and I loved to ignore those who were not good-looking.
But since I met that customer, I have completely changed this snobbish problem, and every customer is serious and patient.
I had bad luck that day, I didn't open all morning, I didn't even sell a pair of socks, and I was in a terrible mood when I saw my colleagues open one order after another, and I was going to put it badly.
At this moment, a middle-aged woman came in, with a seven or eight-year-old child, I glanced at it, dressed ordinarily, and immediately denied the customer's purchasing power from the heart.
Our shopping guide is taking turns to receive customers, and this customer should be a colleague Xiao Qi, but Xiao Qi gave it to me.
Xiao Qi said: "Sister Yang, you go and pick it up, by the way, open the store, your current turnover is still zero." ”
I don't want to take it, first, I can't afford this customer, and second, I don't want to owe Xiao Qi this favor, this girl is a ghost.
The reason why she asked me to accept this customer was largely the same as mine, and she also saw that this customer was not a high-quality customer, and it was probably a blind person.
Xiao Qi and I excused each other, and the customer went up to the second floor with the child first, and the boss came down from the stairs in a rage a few minutes later.
He asked: "Whose customer is it just now, why is there no shopping guide reception, let the customers choose there by themselves, what's the matter with you?"
In desperation, I had to reluctantly go up to receive me, Xiao Qi secretly squeezed my eyebrows and made me angry.
When the customer saw me going up, he began to arrange for me to find the right size for her child, saying that he would try it on to see if it would fit.
The kid is only about 1.3 meters, and his figure is not fat, so it should be appropriate to wear a size of 140, so I took him a 140 top.
The middle-aged woman seemed to be his mother, she tried it on for the child, nodded with satisfaction, and said that this is the number.
After that, the boy's mother was silent, and then turned around, and I went up to talk to her, but she didn't respond much.
Occasionally, I took a fancy to one, so I asked me to give her a number, but I didn't say whether I wanted it or not, so I gave it to her son and put it down.
I took five or six pieces in a row, and she wasn't sure which one she wanted, and after a while, half an hour passed, and I was impatient.
During this period, Xiao Qi received another customer, I pretended to be casual to see, and the customer chose a 1788 down jacket, a 368 sweater, and a pair of 238 shoes.
It adds up to more than 2,000 yuan.
I felt unbalanced in my heart all of a sudden, originally this customer should have been mine, but Xiao Qi asked me to pick up her customer, but at this time, I couldn't change it, and I could only consider myself unlucky.
Xiao Qi was also aware of the situation on my side, and she was probably a little embarrassed, and when I looked over, she deliberately avoided my eyes.
At this time, my customer was still picking and turning over there, and at first I was patient to find her number, but then I simply ignored her.
I took out my phone and stood not far away and looked at it.
After another ten minutes, I couldn't help myself, because the soft stool was already full of clothes, and I estimated that there were more than a dozen.
I walked up to the customer and asked her in as calm a tone as possible, "Did you choose all the clothes on the stool?"
The customer said "um".
I then said, "Then if you don't like it, you can keep what you like, and I'll hang it up if you don't like it, because there are too many of them." ”
By the time I said this, I had been prepared for her not to do anything, but what the customer said next surprised me.
The customer said, "No, I have selected all those clothes to buy, and I will choose a few more pieces to check out later." ”
At that moment, my mood suddenly went from hell to heaven, as if I had won a million-dollar jackpot.
The customers choose new models, and any one of them costs two or three hundred yuan, and the dozen or so pieces on the stool are roughly estimated to be two or three thousand.
I was so realistic, I immediately changed my previous attitude, ran to the customer and enthusiastically promoted it, and kept praising her son for being handsome and looking good in any clothes.
Perhaps it was my sudden change of attitude that also flattered the customer, and with a burst of boasting from me, she chose several more.
My face turned into a flower, and I kept shouting in my heart: "I've made a fortune, now I can finally raise my eyebrows." ”
At this time, Xiao Qi asked me to go downstairs to check out for a long time, and finally couldn't help it, she saw that I was empty-handed, and asked me: "Haven't chosen yet?"
I didn't dare to tell the truth, so I deliberately frowned and said, "I've chosen a few pieces, but I don't know if I want it in the end?"
Xiao Qi also found the pile of mountain-like clothes on the soft stool, but she didn't expect anything, these were all wanted by customers.
She thought it was a customer who had tried it and put it there.
I found a reason to send Xiao Qi away, afraid that she would give me bad things, in case she repented and said that this was her customer, but it was troublesome.
In the end, when I went downstairs with a big push of clothes, the boss and Xiao Qi were stunned and asked me in disbelief that these were all from customers?
I nodded pretending to be calm.
The boss almost jumped up with excitement and gave me a thumbs up, Xiao Qi's face seemed to have overturned the color palette, one color after a while.
She said in a strange tone: "Look, fortunately I gave this customer to you, otherwise this big order would have been mine." ”
I ignored her and helped the boss start the checkout at the cashier, and finally settled the bill with more than 7,000 yuan, and there were several bags in it.
At that time, I was still a little apprehensive, afraid that the customer would not want to spend so much money, or tell me that the money on the card was not enough.
But the customer swiped the card without changing his face, as if he didn't take the thousands of dollars in his eyes at all, and I once again lamented that I was short-sighted.
The boss personally carried the bag and enthusiastically sent the customer to the door, and kept saying: "You go slowly, welcome to come next time." ”
After sending off the customers, the boss said to me and Xiao Qi: "See, people can't be disguised, you are still unwilling to receive one by one, fortunately you didn't run the order, otherwise your wages will be deducted." ”
I calculated, I can get a commission of more than 200 yuan for this order, which is very good, I promised to invite Xiao Qi to drink milk tea, and she was a little happier.
It seems that Xiao Qi also regretted it very much this time, and since then she has not let customers give it to me, lest she miss the big order again.
And I am uncharacteristically warm to every customer who enters the store, and I will never give up until the final checkout.
Thanks to my efforts, my performance is getting better day by day, from the previous salary of more than 3,000 yuan per month to more than 4,000 yuan.
I believe that hard work will pay off!