Recently, Mr. Zhou, a citizen, reported to "Xinmin Bangnong" that he ordered 6 cups of milk tea to be taken out to his home on the official applet of Bawang Chaji, but when he saw that the order actually charged a packaging fee of 6 yuan, and it was charged cumulatively according to the number of cups, but in fact, 6 cups of milk tea only contained 2 bags, is the charge for milk tea takeaway reasonable?
6 cups of milk tea charge 6 yuan packaging fee
Mr. Zhou said that a few friends came to his house on the weekend, and everyone wanted to drink some milk tea, so he chose Bawang Tea Ji to place an order. "I placed an order on its official mini program, and I chose a total of 6 cups, with a total amount of 126 yuan, including 6 yuan for packaging and 4 yuan for delivery. Mr. Zhou said that after the delivery rider delivered the milk tea to his home, he saw six cups of milk tea in two bags, one of which contained four cups and one bag contained two cups.
Mr. Zhou placed an order through the applet and tried it, and found that it was originally billed according to the number of cups, "1 yuan is charged for 1 cup, 3 yuan is charged for 3 cups, and 6 cups are charged 6 yuan, and there is no explanation on the small program about the packaging fee standard." ”
Mr. Zhou questioned this, the packaging fee should be the cost of the packaging bag, a packaging bag can hold 4 cups of milk tea, that is to say, 1 cup of milk tea and 4 cups of milk tea only need to use one packaging bag, but in fact, the packaging fee is charged according to the number of cups, which is very unreasonable.
Courtesy of the interviewee
According to Mr. Zhou's reflection, the reporter also conducted an order test on the Bawang Chaji applet, and if you choose to order takeout, you will indeed incur a packaging fee, and with the increase in the number of cups ordered, the cost of packaging will rise according to the standard of 1 yuan / cup. The reporter clicked on the description of the packaging fee on the applet, and it showed that "according to the relevant national policy requirements, plastic shopping bags shall not be provided for free." In order to ensure the safe and hygienic delivery of your goods, we will charge corresponding packaging fees for the packaging materials of goods in dine-in take-out and take-out business scenarios. However, the note does not specify the standard for charging packaging fees. If you choose to pick up in the store, you will not be charged a packaging fee even if you take it away.
Regarding the charging standard of the packaging fee, the reporter consulted the person in charge of a store in Bawang Chaji by phone, and the other party said that the background of the small program is developed by the company in a unified manner, and the charging standard is also uniformly formulated, and the store is only implemented. If a special insulated bag is used for takeaway packaging, the material cost of the bag will be charged. As for why the packaging fee is charged according to the number of cups and not according to the number of bags, he said that he would give feedback to the company.
Milk tea takeaway packaging charges are confusing
Ordering milk tea online has become a consumption Xi for many citizens. However, the Xinmin Evening News reporter's investigation found that it is not only Bawang Chaji who charges packaging fees, and there is no unified standard for the charging standards of major milk tea brands for takeaway packaging fees, and consumers will encounter "packaging assassins" if they are not careful.
A reporter from Xinmin Evening News placed an order on Heytea's official mini program, and if you choose takeaway, you will also be charged a packaging fee, and the amount will also be accumulated according to the number of cups. Click on the description of "Takeaway Packing Fee", which explains the charging rules, and charges according to the standard of "1 yuan per item". If it is picked up in the store, there is no packaging fee, but there is an option to recommend the use of insulated bags, the clerk explained that this special insulated bag can "keep cold and hot, lock in the fresh taste", if you choose to use it, you need to pay extra, and it is also charged according to the number of cups.
When placing an order through Nai Xue's tea applet, the system does not charge a packaging fee by default when choosing takeout, but there is an option that recommends using a thermal bag, if you check it, you will be charged an additional packaging fee according to the standard of 1 cup/yuan. The clerk explained that there is no charge for ordinary packaging bags, and there is a charge for insulated bags.
When placing an order on the official mini program of a little bit and seven points of sweetness, there is no packaging fee for choosing takeaway or self-pickup, and the packaging package it provides is also an ordinary bag.
Some drinks have a thermal pouch that is recommended
Give consumers more choice
For the situation that there is a packaging fee for ordering milk tea takeaway, many consumers said that if the milk tea packaging uses a special insulated bag, then it is understandable to charge an additional fee. After all, milk tea needs to be kept warm to ensure the taste. However, the consumer's right to know must be protected, and the fee standard must be reasonable.
"It's uncomfortable to be forced to charge a packaging fee and the standards are not transparent. Many netizens pointed out that the default "per-cup" packaging fee like Bawang Chaji is suspected of "stuffy bag", which is not clearly informed, and the charging standard is also unfair.
In this regard, legal experts pointed out that in order to protect the taste of milk tea, milk tea merchants provide thermal insulation bag packaging, which is a value-added service, which can be appropriately charged but cannot be compulsorily charged, and consumers should be given space to choose, so that consumers can choose whether to use thermal insulation bags according to their actual needs, and the charging standards need to be clearly stated to consumers, so as not to cause unnecessary disputes.
Some beverage outlets do not charge for takeaway packaging
Recently, the fresh e-commerce platform "Hema" has also begun to charge a packaging fee of 1 yuan for online orders, which has been complained by many netizens: "It's not that I can't afford 1 yuan, but I can't stand this breath......"
It was previously reported that Shanghai people were stunned when they placed an order: well-known supermarkets secretly began to collect this money!
Have you been charged a packaging fee? What do you think about this?