In this article, the author continues to disassemble the follow-up links in the process of successful order initialization to the ERP system, let's take a look.
1. Update the order information according to the customer service remarks
During the order initialization process, if the customer service remarks in the order are updated, including the possibility of changing the receipt information, changing the product, adding gifts, and specifying the courier.
Note: In the process of updating the order, it is necessary to pay attention to the current status of the order and the merge and split status of the order, and different states need to adapt to different processing schemes according to the order situation at that time.
2. Mark the order
Mark the order, that is, mark the order, the system background set the marking rules, when the order meets the marking rules, the order will be marked, this scenario is convenient for the order administrator to process different orders in time.
Order tags can be made into the system's built-in tags, such as: overweight, overtime, out of stock, need to merge, automatic document review failure, update failure according to customer service notes, and custom tags can also be set.
1. Built-in tags
1) Overweight marking, the overweight weight can be set according to the courier company.
2) Timeout mark, the timeout period can be set according to the platform, or a unified default timeout period can be set, and other platforms can be personalized settings.
3) Unmerged mark, that is, there are orders that have not been issued to the warehouse and orders that are consistent with the buyer ID, consignee information, order type, store information, warehouse, express delivery and other information of this order, which can be marked as unmerged, and this mark helps the order clerk to automatically judge and facilitate the processing of orders.
4) Automatic document review failure marking, that is, when the order does not meet the conditions of automatic document review, mark the failure of document review, and record the reason for document review failure in the order.
5) Update the failure mark according to the customer service remarks, that is, the order does not meet the update conditions, mark the order;
6) Out-of-stock order, that is, when the order stock is insufficient, mark the order.
2. Custom tags
Custom marking, generally based on the delivery address, buyer ID, mobile phone number, platform tracking number, etc.
In the next section, we will explain how the ERP system calculates promotions and promotion strategies.
This article was originally published by @阿猫阿狗 on Everyone is a Product Manager. Reproduction without permission is prohibited
The title image is from Unsplash and is licensed under CC0
The views in this article only represent the author's own, everyone is a product manager, and the platform only provides information storage space services.