Mr. Ma from Ningbo
I usually like purple clay pots
I have sixty or seventy in my house
Some purple clay pots
He will put it on Xianyu to sell
Some time ago
One buyer said it was flawed
Returned goods
Mr. Ma: I hung a handful of Xu bamboo, the antique Ruyi of vermilion.
Reporter: Xu Zhu is one?
Mr. Ma: The author's name.
Reporter: What about his reputation?
Mr. Ma: Fame is now among the young and middle-aged people, and it can also be said that it is a new star.
Mr. Ma said that the lights in his home were dim
Interviewed downstairs
November 27 issue
A buyer called "so-and-so playing pot".
Contact Mr. Ma
I want to buy an antique Ruyi purple clay pot
Mr. Ma: He also has the name of the pot in his own name, and he is a very professional player, including the avatar, which shows the avatar of the purple clay pot.
After some haggling
In the end, it was sold for 2,500 yuan
The next day
Mr. Ma sent the goods
Mr. Ma: I signed for the receipt at 10 o'clock on November 30, reflecting that the problem was 12 o'clock on December 1, which means that more than one day has passed. He said the pot was defective, and he said he wanted to return it.
The buyer took a photo
A red circle was drawn
Tsukeguchi
Jug body
There are some small uneven pits
Mr. Ma: I have shown about 9 photos, and I should have taken them all from all angles.
Mr. Ma said
in the product link
He uploaded the photo
Before trading
Neither did the buyers
Let him take a picture of the details
The reporter looked at the photo in the link
It's hard to see the purple clay pot clearly
Are there any small pits?
Mr. Ma showed it to reporters
Another purple clay pot
The spout has some
Small uneven pits
Mr. Ma: In terms of craftsmanship, it's all the same.
Reporter: It's also a handmade pot.
Mr. Ma: This is normal, the raw material is also natural purple sand mud, and it is handmade, and there are some small pits in detail, which is also normal.
Reporter: Is he classified as a flaw?
Mr. Ma: Yes, yes.
The buyer requests a return
Mr. Ma disagreed
The Xianyu platform was carried out first
"Small court" judging
Mr. Ma won by one vote
Returns and refunds are not allowed
Then the buyer appeals
The Xianyu platform is given to buyers again
A return and refund were made
Mr. Ma: The buyer's claim is flawed, it's not what you say, you have to have a basis, right? For example, if you have a test report, you take it out, right?
afterward
The buyer returned the purple clay pot
Mr. Ma went to the courier station to shoot a video of unpacking
Unboxing video provided by Mr. Ma: Can you shoot clearly?
Courier: There's a little point, isn't it?
Mr. Ma: Yes, you can see it from above.
After the purple clay pot was returned
Mr. Ma discovered
The position of the spout
There are bump marks
The courier also wrote a certificate by hand
After returning
A small bump was found on the edge of the lid
The reporter watched again
Mr. Ma took it at the time
Photos of blemishes
Same spout position
There was also a small bump
Mr. Ma: Bump, it was more than 1 day to sign for the receipt, in his hand, this is a fragile item, I think it should be a big possibility that he caused it, this buyer.
Mr. Ma put
Unpacking video and courier's testimonial
Offered to idle fish
But Xianyu still supports it
Refund of customer returns
Mr. Ma: When the buyer signed, there was no unboxing video, right? When I sent it, I didn't record the sealing video, right? Just by the buyer's mouth, I denied all these valid certificates. This idle fish is very problematic, this practice.
subsequently
The reporter contacted the buyer
Reporter: There was a purple clay pot, and the seller came to us and said that there were many flaws at that time, and I wanted to know about the situation.
Purple clay pot buyer: Why are you calling me?
Reporter: I'm sure I'll check the situation.
Zisha pot buyer: I bought something, there is a defect, I returned it, what does it have to do with you?
Reporter: I want to ask, what are the flaws after you received it?
Purple clay pot buyer: That has nothing to do with you, okay?
The buyer hung up
subsequently
Mr. Ma contacted again
Xianyu customer service
Xianyu customer service: The buyer's upload voucher can be displayed, for example, like the handle of the pot and the body of the pot, there is this protruding pimple, which is not caused by a short period of time. It shows that the product has an incomplete disclosure problem, so it is supported to the buyer, and the return is refunded.
Mr. Ma said
Who asserts rights protection
Then who will give proof
He has already provided relevant evidence
But Xianyu doesn't support it
He demanded that Xianyu pay for the loss
Xianyu customer service: Because the commissioner has completed the telephone communication with you on December 16, the second rights protection will be closed, so there is no third rights protection.
Mr. Ma: Then you have to compensate for this loss.
Xianyu customer service: If the commissioner does not issue a compensation plan, then our Xianyu platform will not compensate.
Mr. Ma: Then I will continue to complain.