Ms. Zhang from Jiaxing, Zhejiang, recently accidentally found a passbook from 13 years ago when she rummaged through the cabinet. According to the passbook, she deposited a three-year fixed deposit of up to $20,000 in 2011. Excited, Ms. Zhang immediately took her passbook to a nearby China Construction Bank branch, hoping to withdraw the deposit, which had long since matured. However, to her surprise, the bank staff inquired and informed her that no information related to the passbook could be found in the system.
This caused Ms. Zhang to be confused and dissatisfied, and she made it clear that she had never reported the loss of the deposit. After communicating with the bank several times, the staff of the CCB branch finally responded that after the system inquiry, the customer's deposit certificate had been reported as lost before, and the money had been withdrawn. Although this explanation did not completely dispel Ms. Zhang's doubts, the bank insisted that the system records prevail.
This incident cannot help but remind one of a similar dispute. In 2019, Mr. Li from Nanjing, Jiangsu Province, also found a passbook from many years ago with an amount of 8,000 yuan. However, when he went to the bank to withdraw money, he was told by the bank that the passbook had been reported as lost and that 8,000 yuan had been withdrawn. Although Mr. Li insisted that he had not reported the loss of his passbook, the bank rejected his request for withdrawal based on system records.
Coincidentally, Mr. Li from Nanjing, Jiangsu Province, also encountered a similar dilemma. He found a passbook from many years ago, amounting to 8,000 yuan. However, when he went to the bank to withdraw money, he was told by the bank that the passbook had been reported as lost and that 8,000 yuan had been withdrawn. Mr. Li insisted that he had not reported the loss of his passbook, but the bank rejected his request for withdrawal based on system records.
Both incidents have attracted widespread attention and discussion. Is the disappearance of deposits a mistake on the part of the bank or is it deliberately done by someone?Why does the banking system make such a mistake?How should the bank respond to the doubts and dissatisfaction of customers?#See each other in the headlines##I want to be in the headlines##History##本地达人计划#