The bathing center responded to rubbing the back of the 6-year-old baby without permission: it was a misunderstanding, and it was resolved through negotiation Parents: The other party refunded one and paid three settlements
On January 2, Ms. Sun from Jiangsu posted a video on the Internet, saying: On December 30, 2023, she took her son and daughter to bathe in a local hot spring square. At the checkout, the 6-year-old son who took a bath alone actually produced a "classic back rubbing package" of 219 yuan. After many attempts to communicate with the bathroom, she was allowed to leave after paying the full fee.
Ms. Sun said that before leaving, she told the staff at the front desk of the hot spring leisure plaza that there were many people that day, and the staff could also make mistakes, such as dealing the wrong hand and wrong number, which was normal. She left her phone number and hoped that the other party would take the initiative to contact her the next day and return the money to her. Unfortunately, as of the evening of January 2, 2024, no one in the hot spring leisure plaza contacted her, so Ms. Sun decided to expose the matter online.
On the morning of January 3, the reporter called Jiangsu Taoyedu Hotel Management Co., Ltd. three times, and the staff said that the matter was a misunderstanding, and the bathroom staff could not rub the back of a 6-year-old child.
At about 11:50 a.m. on the same day, the staff of Jiangsu Taoyedu Hotel Management Co., Ltd. responded that the matter had been resolved through negotiation, and that the staff had indeed made a mistake in the package that day.
After that, the reporter confirmed from Ms. Sun's Douyin that the problem had indeed been solved.
Ms. Sun said that on the evening of January 2, after her video was sent, she received a private message reply from the merchant. On January 3, she went to the store to communicate with the merchant, found the staff at the time, and confirmed that it was indeed the merchant's mistake: the other person's consumption was misrecorded on our hand. Ms. Sun accepted the merchant's sincere apology. "I received reasonable compensation for one refund and three compensations, because the popularity is too high, in order to protect my child's privacy, I do not accept any media interviews, and this is the end of the matter. ”
On the morning of January 3, the staff of the Nanjing Jiangbei New Area Market Supervision and Administration Bureau said that they had not yet received relevant feedback. After receiving the video sent by the reporter, the other party said that it would be transferred to the relevant department, and the reporter would be replied as soon as there was a message.