"Zhang Suo! A few more complaints need to be answered within two hours! Request Support! ”
"Zhang Suo! The person is coming, do you give some guidance? ”
"Zhang Suo! Where do we go tomorrow to check? ”
With the sudden outbreak of the new crown pneumonia epidemic, Zhang Yuhe, director of the Mentougou District Market Supervision Bureau's Mencheng Industrial and Commercial Institute, has been working for one month continuously since Chinese New Year's Eve to the present. He is found in large and small supermarkets, markets, pharmacies, hotels, and restaurants in the jurisdiction, and his voice is heard in the conversations handled in case handling and on the phones that mediate disputes. Colleagues then gave him a nickname: Zhang Changzai.
Due to the severe epidemic situation, consumers have responded to the call of the state not to go out and eat together, and a large number of "Chinese New Year's Eve meal" disputes between consumers and merchants have caused a surge in the number of lawsuits received by industrial and commercial offices during the festival. "Basically, consumers ask for refunds of meals and deposits", through the registration and list comparison of docking complaints and work orders, under the leadership of Zhang Yuhe, The Mencheng Industrial and Commercial Institute explored and summarized a set of "dinner complaints" solutions in a special period - "menu work method". By summarizing several types of methods of refunding meals and deposits that are acceptable to merchants and recognized by consumers, consumers can choose an acceptable way to solve their demands in the way of "menu a la carte", thus avoiding one-on-one communication with consumers and merchants one by one, which greatly improves the disposal efficiency. In 5 days, the Mencheng Industrial and Commercial Office handled 118 complaints, with a satisfaction rate of 100%.
During the epidemic prevention and control period, due to the shortage of masks and other epidemic prevention supplies, some merchants sold infringing masks and inflated prices. Zhang Yuhe asked cadres to conduct a thorough survey of the businesses operating medical devices and drugs in the jurisdiction, so that "the bottom number is clear and the situation is clear", and on February 1, the Mencheng Industrial and Commercial Office received a report that the masks sold by a pharmacy in the jurisdiction were infringing goods. Zhang Yuhe, who had not yet had time to eat, immediately got up and went to the pharmacy with his colleagues to raid the inspection. After filing the case, when talking with the person in charge of the pharmacy, in the face of the person in charge, Zhang Yuhe said: "I warn you, during the special period, you must cooperate!" If you refuse to cooperate, once the facts are ascertained, it will be time to punish the top! The person in charge of the pharmacy was shocked by Zhang Yuhe's "hard-core reply", honestly explained the purchase channels and prices, and provided a sales account, and the case handling made significant progress.
Relying only on a thin mask, Zhang Yuhe led his colleagues to rush to the front line every day to check and deal with reports, and face-to-face with merchants, takeaway workers, consumers and other groups with complex life backgrounds, "retrograde forward" without hesitation, did not eat much at the end of the day, and the number of WeChat steps was very "eye-catching".
At the critical moment of the "epidemic", Zhang Yuhe took the initiative to issue a letter of request to the party committee of the bureau organ - "I am a 26-year-old party member, and I request to go to the front line to participate in the community under the cadres of the organs, carry out personnel investigation, isolation and observation, patrol duty and mobilization and publicity and other epidemic prevention work... In the face of such arduous challenges facing the country and the masses, I guarantee with the party spirit and consciousness of an old party member, an old veteran, and an old market supervision cadre that I will obey the organizational arrangements and where it is the most arduous and the most dangerous, I will go there! As a result, in addition to the market supervision personnel, Zhang Yuhe has a new identity - a "warm person" in community prevention and control, he reports to the community's WeChat group every day, applies for duty, participates in law enforcement during the day, participates in prevention and control at night and weekends, does not pay conditions, is willing to pay, and always sticks to the front line of prevention and control.