Since ancient times, the hotel has been a place full of stories. Each hotel holds a myriad of stories and secrets, from old inns to modern luxury hotels, each with its own unique history and story behind it.
Recently, a hotel in Zhoukou, Henan Province caught fire, but this is not the reason for the hotel.
Instead, the guest left a "big surprise" in the room after checking out.
The customer checked out with a large blood stain
On this day, an unexpected situation happened to the daily check-out work of a hotel. After checking out, the hotel staff cleaned up and cleaned up the room as usual.
But when a cleaning aunt walked into one of the rooms, she was stunned and even very scared.
It turned out that she found a large patch of blood on the sheets, even on the pillow and carpet, which shocked her.
The hotel immediately investigated. They confirmed that this incident was an exception, and that the other rooms were kept clean and safe as usual, except that this one room was "affected"
Hotel staff speculated that the unusual situation could be due to the female guest's menstrual cycle. They explained that in view of this particular circumstance, the sheets could not be reused and had to be scrapped.
Of course, in this case, the guest will also have to pay for the laundry.
Netizens discussed
This incident also attracted a lot of people who eat melons.
Some netizens didn't believe the hotel's explanation, and even in their own minds, they had simulated and imagined a hypothetical scenario.
Some netizens also questioned that the bed sheets in the hotel should be changed for each guest, and this cost should not be borne by the customer
There are always a few embarrassing moments in life, and one of them is a little accident when you go out on a trip.
What is the reason, maybe everyone has a different conjecture in their hearts, even if the hotel gives an explanation, those who should not believe it are the same as those who do not believe it. So, it doesn't matter.
Importantly, who bears the consequences?
Everyone has more or less stayed in a hotel outside, and what they value is nothing more than price and location. Service and hygiene. For hotels, providing a clean and hygienic accommodation environment is a basic requirement.
Typically, hotels carry out a thorough cleaning after check-out, including changing bed linen and washing toilets.
In the event of a stain or damage on the bed linen that is difficult to clean, the hotel reserves the right to ask the guest to bear the corresponding costs. This is not only a necessary measure to protect the property of the hotel, but also to ensure the subsequent guest experience.
At present, most hotels are required to compensate for contaminated bed sheets, but the compensation standard is the same for each hotel.
In some hotel rooms, there are compensation standards for various items. as big as a TV set. as small as a cup. There is a corresponding amount of compensation.
According to the law, putting blood stains on hotel bed sheets is improper use and requires tort compensation.
The guest is obliged to take care of the facilities and supplies provided by the hotel, and if there is abnormal damage in the process of use, the additional burden of the hotel will be increased.
Although it was an accident for a woman to have a period during the check-in process, it did cause losses to the hotel. If the hotel does ask for compensation, and the amount is reasonable, that's perfectly fine.
Of course, many hotels nowadays, for the sake of customer experience, do not even charge deposits and home inspections. However, it does not mean that customers can destroy the contents of the room.
In short, when dealing with such special situations, hotels should take a more nuanced and humane approach, while also taking into account the feelings and privacy of guests.
Whether or not the customer is required to compensate depends on the specific situation, including the hotel's policy, the guest's situation, and the communication between the parties.
#Let's do something dry# #酒店回应客人在床单残留大量血迹#