December is the International Volunteer Theme Activity Month. Shiquan Road Street, Putuo District, together with Lehang Public Welfare Convenience Service Team, innovatively adopts the "addition and subtraction method" in convenient services, and opens a new model of convenient "mobile" service with refinement and diversification, not only sending high-quality convenience services to various districts and communities, but also sending them to the homes of special difficult groups, so that they can run more and let the masses run less and not run. The "heart-warming and convenient" services vividly interpreted the spirit of volunteerism and made the community feel warm.
The street is demand-oriented, takes the satisfaction of the masses as the "calibrator" of convenient services, promotes the style of investigation and research, adheres to the spirit of "iron footboard", and continues to pay attention to the needs and changes of residents.
The staff solicited public opinions through questionnaires, family routines, etc. The survey found that many residents hope that convenience activities can be closer and more types of convenience activities. In addition, the needy groups in the community are also in urgent need of services such as haircuts, home appliance maintenance, and range hood cleaning.
In order to better serve the people, the "Quanxin Quanyi" convenience service starts the "addition and subtraction", focuses on the "zero distance" of service, and extends to various communities in the jurisdiction on the basis of carrying out normalized convenience activities in each area, creating a "doorstep" convenient life circle and bringing a new service experience to residents. At the same time, in order to solve the needs of special groups in the community, the convenience team customized the "door-to-door service menu", residents placed orders through the "à la carte", and the service staff reasonably arranged the time to deliver the service to the door.
Grandma Jiang in Shiquan No. 2 Village has bad legs and feet, and it is difficult to walk, which brings a lot of inconvenience to life. After the staff learned about it, they came to the door the next day to install the handrail, and Grandma Jiang excitedly wrote a handwritten letter to express her gratitude.
"Quanxin Quanyi" convenience service has done "subtraction" in distance and "addition" in service again and again...... This most down-to-earth "people's livelihood service line" will be delivered to the residents in a diversified, one-stop, and zero-distance way, forming a closed loop of discovery and problem solving, and meeting the differentiated needs of different residents.
Residents are very popular with broken alarm clocks, glasses, watches, etc., some ask medical staff to measure blood pressure and blood sugar, and some bring eco-friendly bags to buy cheap agricultural products...... In just a few hours, the volunteers of the service team received hundreds of orders. They provide convenience to residents with professional, patient and enthusiastic service, and have also won the affirmation of residents.
Convenient service lies in enthusiasm, and volunteer service lies in persistence. Next, the street will continue to join hands with Lehang Public Welfare, vigorously carry forward the work style of "real (stone) dry people, whole (spring) reliable", take the road of serving the people, do a good job of "reliable" guarantee, and go all out to turn the "voice" of the residents into "applause".