Hey, friends, hurry up and get around, I have a story to tell slowly. You know, I came across a little farce on the street the other day, and it was funny, but it was also memorable. It's about a wonton shop. That shop used to be pretty ordinary, but lately it's been on fire — not because of how delicious the wontons are, but because of a little episode.
Speaking of which, it all started with a customer being beaten. Yes, you heard it right, it was beaten. This guy probably thinks that there is a little less meat in the ravioli, so he reasoned with the boss. As a result... Alas... But the man didn't listen at all! Not only did he not explain it clearly, but he also did it! Imagine being beaten by the shopkeeper in front of the public—this picture is too beautiful for me to look at.
And then my sister came out and hugged her! She just stood there and said loudly, "Is it appropriate for you to treat customers like this?" Did you notice that there are similar stories going on all around us every day.
But guess what? When the owner of the fruit stand at the next table saw this, he immediately spoke up. "Free fruit!" he shouted, "Whoever buys fruit from me today, I'll give more." "It's like a living Lei Feng in the market!
Differential treatment is like two strategies – one is the "force" show of hard-nosed confrontation, and the other is the "soft power" to attract customers with sweetness. Psychologically speaking, "positive enhancement" leads to better results – in other words, "giving a gift" is always more effective than "slapping the face".
And you see, in today's social media world, a small negative event can destroy a brand in an instant. Do you remember the fruit fishing and the old godmother incident before? That wave of operations was really choking - doing business is not just about selling things, it is actually more like an art.
So, my business brothers and sisters, listen up: you have to pay attention to the method and have good intentions to do business. Don't be impatient when you have a problem, there's nothing wrong with communicating more, and be open-minded – be tolerant of your customers.
Well, in this fast-paced, high-stress society, similar stories can play out around each of us. I hope you can all learn something from this: whether as a business, a customer, or just a bystander, we need to be more understanding and inclusive.
How? That's the end of my story. It also provides a way to think about how to deal with conflicts and disagreements more tactfully in your daily life, and if you happen to be one of them next time – remember what we talked about today!
We'll see! What's happening tomorrow? We'll see!