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Woman is prevented from eating buffet: not allowed to eat meat dishes alone?
In the past two days, there has been a discussion on the Internet, about a woman who went to a buffet in Wuhan, Hubei Province on December 24, but she touched her nose with ashes.
It turned out that this lady went to a buffet restaurant, and when she was about to enjoy the food, the aunt in the store came to remind her: "Eat more vegetarian dishes." ”
The woman didn't pay much attention to it, after all, the buffet, don't everyone take whatever they want to eat?
But who knows, when she made a few meat dishes she liked, the aunt came again, and this time her attitude was tougher: "You can't all fight meat dishes, don't you tell you to beat more vegetables?" ”
As soon as these words came out, the lady was stunned. Dare to love that this buffet is not "free to choose" but "regulated"?
After the incident spread online, the reporter contacted the owner of the store.
The boss explained: "The cost of meat dishes is relatively high, and if customers only eat meat dishes, they will lose money, and they must match meat and vegetables to make money." ”
This may sound reasonable, but when you think about it, it's wrong.
To open a buffet restaurant, of course, you must do a good job in controlling the cost of various dishes and budgeting.
But is it really appropriate to directly transfer this "cost consideration" to the customer, and to make a profit by limiting the customer's choice?
Netizens are also discussing. Someone said, "Isn't the buffet supposed to be a free choice, how can there be such a restriction?"
Another person said, "If the boss feels that he is losing money, he can adjust the price or the menu instead of restricting customers in this way." ”
Some netizens ridiculed: "Then when you go to the buffet, do you have to calculate the proportion of meat and vegetables first?"
In fact, this incident is not a big deal, but it has triggered our thinking about "consumer rights" and "business strategy".
As consumers, we certainly have the right to choose the goods and services we like.
As a business, the pursuit of profit is important, but it is more important to attract customers by improving service quality and product quality, rather than "setting limits" to achieve profitability.
Speaking of which, I still feel that this lady is a little wronged. I wanted to go to a buffet happily, but I was in no mood at all.
I hope that this restaurant can listen carefully to the voices of consumers and focus more on how to improve the dishes and services, instead of being entangled in how many meat dishes customers have.
After all, customer satisfaction and word of mouth are the best ways to make profits!
What do you think about this?