The incident of the Qianli Xiang wonton shop caused a storm of public opinion: the boss slapped the customer, and four stores closed
Recently, a scandal in the catering industry has aroused widespread concern in the society. A restaurant called Qianli Xiang Wonton made a customer "roll" and slapped him because he added too many ingredients, which was jaw-dropping. This incident has become the focus of heated discussions among netizens, and the misconduct involving the store has triggered a fierce reaction from public opinion.
It is understood that the cause of the incident was that a regular customer added too many ingredients to the meal, and he still did not regret it after being warned by the store, which caused the owner to be furious. After the video was exposed, it showed that the owner actually slapped the customer, told him to get out of the house in a high-profile tone, and also asked him to pay for the meal. The customer said that he only added some scallion oil to enhance the taste, but the owner was furious because of it.
Upon further investigation, it was discovered that the owner owned four stores in the local area and was financially strong. However, the exposure of this incident triggered 20,000 negative reviews, and many customers said that the store owner behaved like a triad, and the store's service was mainly "big mouth". This turmoil has worried many people, and some even expressed fear of eating wontons, for fear that their front teeth will also be lost by ordering food.
According to insiders, the owner has a thriving business in the local area, owning four stores under his name and earning millions of dollars a year. However, the revelation of this incident is likely to cause the store's business to take a sharp turn as customers say they are afraid to visit the store again.
This incident has aroused the attention and discussion of all sectors of society. The restaurant industry has long emphasized customer first, however, the revelation of this incident has revealed some businesses' misconduct in treating customers. For the way the shopkeeper handled it, netizens expressed their anger and dissatisfaction. Leave your thoughts on the event and what you expect from the catering industry in the comments section.
In the midst of this turmoil, a customer named "Hard Guy" became the center of attention. He posted three videos on social media, saying that he would not add any more ingredients in the future, and the reason why he added ingredients that day was because he felt that the taste was a little light. The hard guy expressed disgust at the boss's violent behavior, and he also mentioned the boss's fierce image in the video, saying that he did not want to deal with him. It is worth noting that some people have questioned the identity of the hard guy, but there is no definite evidence yet.
As the hard work guy spoke out, more customers expressed their dissatisfaction and concerns about the store. Some people criticize the store for not taking drastic measures because of the problem of small ingredients, but should communicate with customers in a reasonable way. The incident has also sparked a broad rethinking of the way the restaurant business is operated, with many calling for a greater focus on the customer experience to avoid a recurrence of similar incidents.
It is worth mentioning that the store was punished by public security, and the police have intervened in the investigation, and the rumor that the young man was knocked out of his front teeth was verified to be "beaten" by surveillance video, which does not conform to the previous statement. The headquarters of Maxima Wonton has also initiated legal proceedings because the store has fraudulently used their sign, and the exposure of the incident may have a knock-on effect on the entire brand image.
This incident has triggered a deep reflection on the service quality and customer rights and interests of the catering industry. Merchants should recognise that good service and communication are key to maintaining brand reputation and business. Every experience of a customer is the most authentic evaluation of a restaurant, so businesses should actively listen to the voice of customers and improve the way they operate. For this incident, we expect the relevant departments to make a fair handling, and also call on consumers to remain vigilant about the catering industry and jointly maintain a harmonious dining environment.
Angry comments intensified online, with netizens expressing their dissatisfaction and anger at the store. A netizen pointed out: "The competition in the catering industry is fierce, and only by putting service first can we win the hearts of customers. The owner of this shop obviously treats customers with such a bad attitude that it is hard to believe. ”
Another netizen commented: "The catering industry is a heavy taste industry, and the boss's reaction to the ingredients is too intense. Since you are running this industry, you must have a sense of tolerance and service, rather than treating customers with violence. ”
Some netizens questioned the way the store handled the incident: "The shopkeeper was punished by public security is the result it should be, but this is only the beginning." This kind of insulting behavior should not be tolerated by society. Hopefully, the law will give the shopkeeper a just sanction. ”
Some people in the comment area also expressed their support for the hard guy: "The hard guy just wants to improve the taste, and he doesn't get the respect he deserves at all." The owner's behavior is simply disrespectful to the customer, and the store should pay for it. ”
This incident has caused extensive public discussion on the operation and service quality of the catering industry. The angry comments fully reflect consumers' dissatisfaction with unfair treatment and the protection of rights and interests. It is hoped that this incident will prompt the F&B industry to reflect on itself and strengthen the management of service quality to ensure that every customer can enjoy food in a comfortable environment. We also hope that the law can give a fair ruling and maintain social fairness and justice.
This Qianli Xiang wonton incident is not only embarrassing, but also triggers thinking about the service quality of the catering industry. The restaurateur's misconduct was shocking and made customers suspicious of their dining options. In this era of increasingly rapid information dissemination, businesses should be more credible and protect customers' dining experience, so as to avoid irreparable losses caused by impulse.