The water is deep, the fish is happy, and the city is strong.
To promote the optimization of the business environment,
It is necessary to make it as convenient as possible for businesses to make them
No need to run back and forth,
Chemical energy can be done quickly and easily
While bringing happiness and a sense of gain to the masses,
It has also created conditions for the high-quality development of Gulou District.
Let's take a look
How does the Gulou District Administrative Service Center do
Innovate the "5+1+2" new government service center
Explore window reduction and efficiency enhancement models
Reconstruct the layout of five major functions
▲Planning "consultation and guidance area + smart service area + enterprise start-up area + general practice acceptance area + citizen service area" five functional areas, on the basis of "one door and one window", streamline the number of traditional windows, focus on building a smart service area, the province's first to build a one-to-many online declaration counseling area; the province's first grassroots pilot community "government affairs remote video consultation office, agency office"; the province's first shoulder to shoulder while reporting and approving the special area.
The new government affairs center is a general reception area
▲ Innovate the service model of "five offices and three modernizations" (guide office, smart office, online office, self-service office, window office, refined, intelligent and personalized), and the guide and assistant team adopts the four-step work method of "looking, hearing and asking", integrating online and offline services, guiding the masses to complete online declaration or pre-acceptance preparation, and handling it according to the depth of the online office to guide the functional area.
Strengthen the linkage between government affairs and legal affairs
Create a fusion hall
●Strengthen business interoperability and promote personnel interaction. In the government affairs service center and the legal district, the "government affairs and legal affairs integration" service commissioners are respectively equipped, establish a fast docking channel, coordinate and share the resources of the government affairs center and the legal affairs district, and the commissioners will accurately connect the needs of the enterprise and the masses with the departments or service agencies, and provide government affairs and legal services that are linked across cities, districts, streets, and residences, so as to improve the efficiency of government affairs and legal affairs linkage.
Provide assistance to enterprises through the integration mechanism of politics and law
●Improve the system and accelerate the integration. Jointly issued the "Working Mechanism for the Integration of Government Affairs and Legal Affairs in Gulou District" with the Legal District, incorporating government services, enterprise services and legal services into the integration of government affairs and legal affairs, strengthening the coordination and cooperation of departments and enhancing the sense of gain of enterprises.
Focus on the demands of market players
Upgrade two boutique studios
★ Upgrade the "can't do it" disposal studio. On the basis of the original "can't do things" reflection window, upgrade and build a "can't do things" disposal studio, formulate the "Gulou District Government Affairs Service Center "Can't Do Things" Disposal Studio Working Mechanism", implement the whole process of "accepting appeals, analyzing reasons, solving within a time limit, and verifying results" closed-loop management service mechanism, actively coordinate and convene "one matter, one discussion" discussion for matters involving multiple departments, and use the superior resources of professional lawyers in the legal district to demonstrate and optimize "can't do things" cases.
One-to-many service areas
Remote video assistance in the smart service area
★ Set up a "first-line disposal" studio for the enterprise. Relying on the platform of "enterprise service front-line disposal", we will further promote the "first-line disposal" mechanism, organize special personnel and full-time front-line services, further broaden the channels for handling enterprise appeals, and solve the problems of enterprise operation and development in an all-round way through the closed-loop solution mode of "rapid response", "coordinated operation" and "responsibility to the end".
Front-line service "five ones" working mode
A list of leads. Assist in sorting out and registering the list of clues in a timely manner for the enterprises and merchants who intend to settle in, so as to find out the bottom number and lay the foundation for the work of attracting investment.
A business information card. In order to officially settle in the enterprise to set up a file and set up a card, according to the business development plan of the enterprise, accurately push government services and policy promotion, and provide enterprises with door-to-door, reminder and one-time services.
One thematic coordination meeting. On the basis of the service mechanism of "one enterprise, one discussion", a theme coordination meeting will be held for the common problems in the process of project construction, operation and development, and the problems that need to be coordinated and solved.
A problem-solving platform. Give full play to the utility of the "first-line disposal" platform of service enterprises, collect problems extensively in all aspects and through multiple channels, and dispose of them in accordance with the processes of intelligent distribution, registration and consultation, verification, and two-way evaluation, and the service commissioner will track and solve enterprise problems in an all-round and whole-process manner.
A joint service team. Combined government service and investment service resources, led by the district administrative service center, the establishment of the examination and approval department "leadership + handling" party member mobile government service commando to carry out door-to-door service. We will continue to improve the team of agency service specialists throughout the investment promotion project, and strengthen the strength of the township investment promotion team, building service specialist, enterprise service center work commissioner and other teams.
Shangri-La Center Station, Gulou District Government Affairs Service Center, provides on-site handling services for enterprises settled in the Shangri-La Center project
Through the "one clue list" to capture investment information, Shangri-La Central Post Station has mapped out more than 50 investment clues, and the Metaverse Government Service Station has mapped out more than 100 investment clues, and established an "enterprise information card" for each investment clue, strengthened information reserves, and promoted the conversion of more investment leads. The "first-line disposal" platform was launched, and a theme coordination meeting was held to actively solve the problem of enterprise settlement, so as to empower and increase the efficiency of the follow-up investment promotion work, and help more enterprises settle in smoothly.