Woodpecker Complaints November Monthly Report: Online Shopping Complaints Grew by 32.38% Year-on-Year The problem of violent collection in financial complaints is still prominent

　　China Net Finance, December 6 A few days ago, the woodpecker complaint platform released data for November. According to the data, from November 1 to November 31, 2023, the woodpecker complaint platform received a total of 1,023 valid consumer complaints, involving financial management, online shopping, education and training, real estate and property, shared services, express logistics, online games and other industries.

　　According to the platform data, from the perspective of the industry, the financial and wealth management industry accounted for the highest proportion of complaints in November, with 297 complaints, accounting for about 29.03%, online shopping ranked second, with 176 complaints, accounting for about 17.20%, and education and training ranked third, with 152 complaints, accounting for about 14.86%.

　　Online shopping: Complaints increased by 32.38% year-on-year in November

　　Affected by the "Double 11", the number of online shopping complaints on the woodpecker platform in November increased by 32.38% year-on-year compared with October. From the perspective of industry type, the proportion of complaints about online shopping has also surpassed Internet complaints and education and training, rising to the second place. The main types of complaints are refund issues, false publicity, inducement of consumption, service problems, etc. The specific issues involved include the good quality of the goods, the quality is not up to standard, and the dispute over the promotional price.

　Typical Complaints:

　　On the woodpecker platform, some netizens complained that they bought a pair of shoes for 439 yuan on the "Dewu APP" and encountered quality problems, hoping to get a return and refund. Up to now, Dewu APP has accumulated 26 complaints on the woodpecker complaint platform, including refund issues, quality problems, difficulties in return and exchange, after-sales service, etc.

　　Financial management: The problem of violent collection is still prominent

　　In November, the number of complaints in the financial and wealth management industry was 297, accounting for 29.03% of the total number of complaints. The types of problems involved are still frequent harassment, violent collection, high interest rates, cutting interest, and arbitrary fees.

　　Collection is an important part of the risk management of financial institutions, and its fundamental value lies in supervising the performance of loan contracts, effectively resolving financial risks, and creating a fair and honest financial environment. However, the collection industry is mixed, and some of them have problems such as violent collection, frequent harassment and threat to debtors, which will undoubtedly hinder the healthy and sustainable development of the industry.

　　In addition to the problems faced by the collection industry, the current financial black industry problem is also becoming more and more serious, including the black and gray industry chain with "anti-collection" as the carrier, which has also seriously disrupted the normal order of the financial market.

Typical Cases:

　　On the Woodpecker platform, a number of complaints point to the violent collection of Haier Consumer Finance. A number of netizens said that Haier Consumer Finance frequently harassed their family and friends when they could contact them, and some netizens said that Haier Consumer Finance often called them to induce them to borrow money.

　　At the beginning of this year, Haier Consumer Finance released the 2022 annual information disclosure report on the protection of consumer rights and interests, showing that the company received a total of 1,295 consumer complaints in 2022. The main types of complaints are concentrated in four parts: collection problems, repayment problems, withdrawal problems, and credit problems.

Education and training: A number of institutions were sued for "false propaganda and difficulty in refunding"

　　In November, the number of complaints in the education and training industry was 152, accounting for 14.86% of the total number of complaints. A number of institutions were sued for false publicity and difficulty in refunding, including Hangzhou Moushi Culture Media Co., Ltd., Beijing Eryou Zexue Technology Co., Ltd., Zhongqi Xinghua Education and Technology Development (Shandong) Co., Ltd., etc.

　　Typical Complaints:

　　Recently, a complainant said that Shandong Full-Stack Cloud Technology Co., Ltd. used high-paying part-time jobs as bait, and used a series of false propaganda such as "0 basic PS, part-time earning money, providing lists, and other students making money to pay tuition" to induce them to apply for courses. Then, he was guided to handle the education installment: Chengxue Xinfu (Chengdu Chengxue Xinfu Technology Co., Ltd.), with an installment amount of 4,300 yuan, 12 installments, 358.34 yuan per installment, and repayment on the 8th of each month.

　　The complainant claimed that on 9 October 2023, he had paid an application fee of $100. Due to the serious discrepancy between the course and the advertisement, the termination of the agreement was not resolved.