Recently, the issue of online ride-hailing drivers charging additional air return fees has rushed to the hot search. Many netizens on social platforms exposed that the driver asked passengers to pay extra when taking the car, and the fee was not displayed in the taxi app. In fact, some online ride-hailing platforms have given subsidies to remote areas or cross-city areas, and the private fees of drivers are obviously unreasonable.
If the platform dispatches a ticket, and the distance is long or needs to cross the city, the platform can compensate the driver, but the corresponding fee must be open and transparent, and the right to know of the platform passengers must be protected, and the passengers are allowed to choose whether to pay additional fees by themselves, and the fee cannot be mandatory. In addition, if the return driver successfully receives the order, the platform can deduct part of the air return fee and return it to the passenger. It not only protects the rights and interests of passengers, but also takes care of the interests of drivers.
The author would like to remind consumers that when we use online car-hailing services, especially if the destination is cross-city or remote areas, we should check the order details in time to confirm whether additional fees such as air return fees and travel subsidies are included. If the driver asks for offline payment of the air return fee, he should refuse to pay and complain to the platform.
Ride-hailing services are still a new industry, and the relevant laws and regulations are not perfect, so various problems will inevitably arise. Relevant authorities need to strengthen supervision to ensure that the charging behavior of online ride-hailing platforms is legal and compliant, and to protect the legitimate rights and interests of consumers. Secondly, the platform needs to formulate more reasonable and transparent rules, improve the service evaluation system and passenger complaint handling system, strengthen the training of drivers, and timely announce the standard of air return fee collection, so that passengers can spend and take the car with peace of mind.