#Hotel##酒店人#
"Unmanned hotel" is a false proposition, and I personally think it's not good! Everyone can't help but go to Hangzhou to see Ma Yun's "unmanned hotel", which is indeed "unmanned", but "no guests".
The restaurant is to solve the problem of eating, the hair salon is to solve the problem of cutting hair, and the hotel is to solve the problem of sleeping. I look left and right, "nobody" is not a good solution to the problem of sleeping, and it does not help to make guests sleep better.
Let me tell you a joke: the rabbit fished by the river for three days, and none of them were caught. On the third day, the fish in the river couldn't stand it anymore and jumped out of the water and scolded the rabbit: "If you fucking use carrots to catch me again, I'll shoot you to death!" ”
Let's take a look at my previous list of good reviews for a hotel, an analysis of the reviews of more than 4,000 guests of this hotel:
Let's take a look at item 25, which is precisely the hotel's largest investment in smart equipment, but only 4 people have made positive reviews out of more than 4,000 guest reviews, which is not as good as 450 times the positive praise of holding a hot towel for guests at the front desk.
The hotel is a place to stay and sleep, and what guests need is a place to sleep more comfortably! Everything we do should revolve around the center of "sleep".
Is the service industry, impersonal and cold, still called the service industry?
Let's take a look at this hotel again, it's pretty dizzy, right? I went to stay once and never went again. I was woken up seven or eight times in one night! The person in the upper box turned over, the snoring of the box in front, the smell of feet in the back box...
When making a hotel, you must ask: are you really providing what your guests need?