Recently, some netizens posted on the Internet that the homestay she booked in Xichang, Sichuan Province, said that she would be charged "bed linen cleaning fees" and "excess electricity bills". "I booked for one night and was ignored when I saw the booking was successful. Today, I saw that the other party sent me a message saying that I would charge offline linen cleaning and disinfection fees, and also limit electricity consumption. ”
On April 29, the Red Star News reporter learned from the relevant departments of Xichang City that the homestay was suspected of operating without a license and raising prices, and was being investigated by the Xichang Market Supervision Administration. The head of the homestay operator said that he apologized to consumers and promised not to charge extra for all rooms in the future.
Netizens reflected:
"Linen cleaning fee" and "electricity subsidy" are required to stay at the homestay
Market regulators intervened in the investigation
The netizen reported that the customer service of the homestay sent him a message saying, "The company determined that after a check-in, offline linen cleaning and disinfection fee, 10 yuan for one and two bedrooms, 15 yuan for three bedrooms, 20 yuan for 4 bedrooms... The company stipulates that the 1 room has 10 kWh of electricity per day, the 2nd room has 15 kWh of electricity per day, and the 3rd room has 20 kWh of electricity per day. The excess part is calculated at 1 yuan per kWh, please use electricity reasonably, thank you for your understanding and support. ”
↑The property charges a "bed linen cleaning fee"
↑B&Bs must be "power cut"
It is understood that hotel linen is a professional term for hotels, generally referring to items related to "cloth" in modern hotels, including hotel room bedding: such as bed sheets, quilt covers, pillowcases, pillow cores, quilt cores, decorations, etc. fabrics, etc.; Hotel toiletries: such as square towels, face towels, bath towels, bathrobes, etc.; Textiles for hotels and restaurants: such as tablecloths, tablecloths, chair covers, etc.
In response to netizens' reports that homestays should charge "linen cleaning fees" and "larger electricity bills", the Xichang Market Supervision Bureau immediately intervened in the investigation and inspected the locations of participating homestays.
Official response:
Suspected of operating without a license and price gouging, a case was filed for investigation
The homestay operator apologizes to the consumer
On April 29, the Red Star News reporter learned from the relevant departments of Xichang City that the homestay was suspected of operating without a license and raising prices, and was being investigated by the Xichang Market Supervision Administration. At present, the case is under investigation, and once verified, it will be severely punished.
↑B&B under investigation
In this regard, Mr. Chen, the owner of the homestay, said: "We apologize to consumers, we promise that all rooms will not charge extra fees in the future, and please supervise the majority of netizens and relevant departments." ”
Red Star News reporters interviewed and learned that on April 29, Xichang Market Supervision Bureau, Urban Development and Reform Bureau, Culture and Tourism Bureau and other departments formed a joint law enforcement group to control accommodation prices. May Day holiday hotels, homestays and other tourism-related industries. Special inspections. The person in charge of the Xichang Market Supervision Administration said that they will conduct "network-wide" inspections of tourism-related industries such as hotels and homestays during May Day, so as to discover, investigate and crack together. Degrade them together. If the legitimate rights and interests of consumers are infringed, please call "12315" or "12345" to complain in time.
Red Star News reporter Jiang Long
Editor-in-chief Ren Zhijiang edited by Peng Jiang