Recently, due to the operation error of employees in the official live broadcast room of Jierou, the paper towels originally priced at 56.9 yuan per box were incorrectly set to 10 yuan and 6 boxes, which instantly triggered a large number of users to place orders and rush to buy, and the final number of orders was more than 40,000, and the loss amount was as high as 10 million yuan, which caused widespread attention and heated discussions.
In this regard, Jierou officially issued a statement on September 19, saying that "ultra-low price orders will all be shipped, and domestic products will be self-strengthened." This move triggered different views and comments from netizens.
Some netizens expressed their understanding and support for Jierou. They believe that although Jierou has a price error due to its own operational errors, since the order has been placed and the corresponding amount has been paid, Jierou should be able to fulfill the transaction obligation and ship the goods. They believe that this is Jierou's commitment to the integrity of consumers, and it is also a manifestation of practicing "self-improvement of domestic products".
However, there are still some netizens who have different views on this incident. They believe that the price error is a mistake on the part of Jierou. But the loss of tens of millions is too ruthless, some netizens said that "the price of 10 yuan and 6 boxes is obviously wrong, I hope you can refund, so as to reduce the loss of Jierou".
In a conversation with the official customer service of Jierou, the reporter asked whether the incident had an impact on the company's next operations, and the other party said, "The paper towel will be sent, after all, the company itself made a mistake, and it should bear the mistake." As for the operational aspects, there is no need to worry, the company will take care of it properly. ”
For this response, netizens also have their own views. Some people think that Jierou's response is comforting, and Jierou's attitude of admitting mistakes and taking losses is commendable. Others questioned Jierou's response, arguing that the company should reduce such mistakes and actively communicate and negotiate with consumers.
On the whole, this incident has triggered attention and discussion among netizens on integrity and responsibility. The staff mistakes of the official live broadcast room of Jierou allowed consumers to enjoy extremely low prices, but huge losses and chaos followed. For such incidents, Jierou should take responsibility, deliver goods in a timely manner, and strengthen management in future operations to avoid similar incidents from happening again.
At the same time, for consumers, returning or continuing to buy should be based on their own judgment and actual situation. Safeguarding the rights and interests of consumers and fair trade.
The heated debate sparked by this incident reflects the high level of consumer concern about corporate integrity and responsibility. Jierou officials should shoulder their responsibilities, properly handle this incident, and take the reasonable demands of consumers seriously. For consumers, rational consumption and safeguarding their legitimate rights and interests are very important. Only through the joint efforts of both parties can we create a fairer and more honest consumption environment for the society.