September 9
Political and Legal Committee of the Guangming District Party Committee: "Innovate grassroots social governance."
Create a 500-meter psychosocial service circle"
Awarded the "2023 National Social Governance Innovation Case"
This is another "national brand" brand of grassroots social governance innovation of the Guangming Political and Legal Committee after the new model of "community grid + red small grid" grassroots governance in the first half of this year was awarded the "2023 Typical Case of Innovative Social Governance" jointly launched by People's Daily Network and the Central Party School.
In recent years, in order to comprehensively study and implement the spirit of the 20th National Congress of the Communist Party of China, combined with the requirements of the "Implementation Plan for the Pilot Work of the Construction of Shenzhen Social Psychological Service System (2019-2021)" issued by the General Office of the Shenzhen Municipal People's Government, Guangming District has taken the lead in completing the construction of the three-level social psychological service system of "district-street-community", and established a psychological service platform covering the whole district in accordance with the "1+6+31+N" model, providing precise and refined psychological services for the residents of the district, cultivating self-esteem, self-confidence, rationality and peace. The social mentality of goodwill and friendship strives to achieve peace and brightness, health and brightness.
The first "dual-core" mode
The "district-street" secondary platform is linked and efficiency
Located on the first floor of Building 8 of Guangming Street and Run Homestead, covering an area of more than 700 square meters, the Guangming District Social Psychological Service Guidance Center is an "integrated" comprehensive psychological service platform at the district level, the center was upgraded in 2021 and officially opened for operation in January 2022, setting up meeting area, gardening area, sand table experience room, music soothing room, case counseling room and other functional rooms, mainly to provide professional mental health services for the masses.
In this center, Guangming District pioneered the "dual-core" model to realize the linkage and efficiency of the "district-street" secondary platform, that is, the district and the street jointly stationed in the center, and the district guidance center was responsible for "commanding", delineating the professional functional area of "9 rooms, 5 districts and 1 base", issuing work assessment rules, and specifically coordinating the daily operation of stations at all levels in the district; The street psychological service station (V Love Home) is responsible for "service", using professional means to deeply focus on the mental health needs of the people in the jurisdiction, and carrying out professional psychological service practice "at the same time".
Guangming District focuses on the weak links in social governance, focuses on the actual needs of the masses, innovates to build the city's first district-street joint station, both "high-quality" and "high-value" social psychological service platform, integrates psychological education, talent training, social psychology monitoring, service planning, academic seminars, crisis intervention in the district, focuses on preventing and reducing secondary risks of social psychological crisis, and effectively improves the modernization level of governance capabilities.
Psychological services are upgraded
Create a "500-meter psychosocial service circle"
Turn back the clock!
As early as 2020, Guangming District gave full play to the role of the "district-street-community" social psychological service system, helped the psychological counseling and humanistic care of the masses in the jurisdiction during the epidemic online and offline, and gradually set up psychological service rooms to 255 appeal service stations in various industries, and stationed personnel on duty, successfully creating a "500-meter social psychological service circle".
In the same year, the awareness of social psychological services residents in Guangming District increased again. The "500-meter Social Psychological Service Circle" project won the "Top 100 Citizen Satisfaction Project Award" of the 19th Shenzhen Care Action, and the exploration of the construction mode of the social psychological service system in Guangming District was shortlisted for the "National Social Governance Innovation Case" in 2022.
The people's livelihood is connected to the hearts of the people, and the branches and leaves are always concerned, and these "report cards" are written in the hearts of the people.
"Smart service" re-optimization
Realize 24-hour dynamic monitoring of psychological services
Anchoring the primary task of high-quality development, Guangming District is building an original source of innovation, a pioneer of scientific research economy, and a gathering place for innovative talents with a global vision and international standards, and strives to write a new chapter in the construction of a world-class science city and the northern center of Shenzhen.
To science and technology to efficiency, to wisdom to efficiency
This has become a must-answer question for innovative grassroots social governance in Guangming District
To this end, Guangming integrated resources to develop a smart platform for the social psychological service system, covering six functional sectors: real-time event quick overview, service preview, site data statistics, personnel management, risk level research and judgment, and mini program convenience service, to achieve full-chain closed-loop management such as site monitoring, consultant management, and risk level research and judgment, and divide risk level early warning, real-time monitoring and allocation, and realize 24-hour dynamic monitoring of psychological service work in the whole region for psychological events reported by various safety volunteers, psychological counselors, community workers, etc.
From "scattered" to "gathered", integrating "zero" into "whole", integrating online and offline, Guangming District carries out intelligent and modern psychological services through the psychological service intelligent platform, relying on the WeChat mini program of the district people's appeal and related to i Shenzhen, providing the public with online psychological service consultation, appointment, public welfare lectures, psychological online classes and other services.
Full-time psychological service personnel are re-optimized
It has served more than 300,000 people
In a step-by-step practical exploration
Trends in psychosocial services in Guangming District
Intelligent, precise, refined and diversified
Nowadays, Guangming District has taken multiple measures at the same time, regularly carrying out residents' mental health screening, optimizing the hierarchical classification method of mental health screening, and targeting the mental health status and needs of residents, enterprise employees, people with disabilities, families of patients with mental disabilities and other groups in the jurisdiction, so as to achieve "on-demand supply" of psychological services; Through government procurement, a full-time psychological service team of 70 people is set up in accordance with the three-level system of "district-street-community".
In 2023
Guangming District further optimizes talents
Strengthen the staffing and management of the full-time team
Achieve 100% coverage of the ratio of full-time personnel at three-level sites
Comprehensively upgrade and optimize grassroots social psychological services throughout the region
The data shows that since 2019, Guangming District has carried out 1,900 psychological knowledge popularization lectures in communities, enterprises, schools and other areas, benefiting 165,390 people, covering ordinary residents, employees of enterprises and institutions, school students, women and children. Psychological screening was carried out for 116926 people in the jurisdiction, 11,590 psychological consultations were carried out, a total of 11,870.95 hours of counseling, 1,033 key cases were followed, 1,453 counseling sessions for minors were carried out, 1,720 psychological knowledge popularization sessions were carried out, and more than 300,000 people were served.
Long-term mechanism
196 service platforms jointly build the "heart engine"
Today, Guangming takes the district social psychological service guidance center as the command center, and links 196 service platforms such as street psychological service stations, community psychological service rooms, red small divisions, and psychological service rooms in various places, and the guidance center uniformly dispatches senior psychological counselors to help solve difficult or crisis psychological problems.
Among them, especially focusing on key groups and emergency crisis cases, Guangming took the lead in creating an "eight-in-one" care and assistance mechanism in the city to realize collaborative management services for communities, social health, guardians, disabled persons' federations, community police, grid members, precision defense social workers and "V Love Home" to efficiently solve problems.
At present, 917 patients with mental disabilities have been followed up, 411 cases of crisis intervention, 1350 cases of marriage transfer return visits, 3436 cases of postpartum depression, employment and academic pressure, and 350 cases of major contradictions and disputes, Internet addiction, fasting, depression and self-injury.
Content source: Political and Legal Committee of Guangming District Committee
Editor: Luo Penghua
Proofreaders: Liu Yue, Chen Yuanyuan, Xie Yanli
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