Weifang Radio and Television New Media News In order to further consolidate and improve the work results and solve the problem of property management, recently, the observation activity of "Party Building Leads Property Service Quality and Efficiency" in Beiguan Street, Weicheng District focused on the concentration of hotline complaints, inspected the situation of Senhe Sunshine Community on the spot, organized a symposium, built a communication platform, and discussed solutions to problems.
In Senhe Sunshine Community, check the property management situation such as sanitation cleaning, road surface maintenance, and community greening on the spot, understand the handling of problems such as the construction of electric vehicle charging sheds reported by residents on the spot, and point out the direction of property service improvement.
During the symposium, the participants spoke frankly and freely, and the project managers of four communities, including Vanke City, Jinke Liyue Oriental, Greenland Xinli City, Senhe Sunshine, combined with the problems of residents' complaints concentrated in June, clarified the rectification measures, rectification and improvement exhibitions and next steps one by one, and shared with each other good experience and good practices in reducing residents' complaints. Based on residents' complaints, the person in charge of the property office and the community secretary supplement relevant problems and put forward suggestions for solving them.
The first requirement of the activity is to raise the awareness of responsibility. Property companies should base themselves on the requirements of the service industry, strengthen their sense of responsibility and identity, truly put themselves in the position of serving residents, start from basic work such as cleaning up environmental sanitation, maintaining community greenery, and repairing public facilities, and perform the responsibility of managing the community for residents. The second is to improve the quality of service. It is necessary to strengthen the training of property staff, improve service awareness, and truly let residents feel "home service". It is necessary to consider and deal with problems from the perspective of the owner, solve the problems that can be solved immediately, and if it is necessary to coordinate the project party, it is necessary to improve the communication efficiency and go all out to promote the solution of the problem. The third is to improve the sense of cooperation. Concentrate on residents' pursuit of a better life, and the street, community, and property are linked and work together to relieve people's worries, do practical things, and create a good living environment. At the same time, the street level will continue to strengthen the management assessment of property companies, increase pressure transmission, force the quality of property services to improve, and promote the happiness index of residents.