In December 2021, Mr. Liu spent 4,500 yuan to purchase a Dell laptop in Bainaohui, Daqing City, Heilongjiang Province.
△The computer purchased by Mr. Liu and the invoice of the purchased computer
Mr. Liu said that the user experience is not good, and there have been computer problems in the past year.
△ "I found the problem in January 2022, went to the store to repair it on January 14, 2022, and it was broken when I arrived at home after the repair, and he dealt with it to me again, saying that there was no problem, but the system was always paralyzed, and there was always an advertisement. By July 23, 2022, there was another problem, and the system was done twice, and the child found that the system was paralyzed as soon as it was updated. In April this year, the computer had another problem, I went to the store, the merchant left the computer in the store for 40 days, said that it was sent after-sales, after-sales said to replace the motherboard, the warranty is one year, during the period can be replaced at any time, one year after can not be determined. My appeal now is not to want machines. ”
△ Mr. Liu at the Dell computer store where he bought the computer
In order to understand the situation, on the morning of June 15, the reporter accompanied Mr. Liu to the official flagship store of Dell located on the first floor of Bainaohui. In response to Mr. Liu's computer questions, the staff gave an answer.
△ "His computer (before) was a system problem, after two or three years, the computer motherboard had problems, and it was normal for a year or two to have problems with the computer hardware. ”
△ "If it is a hardware problem, the machine cannot be used." If there is a problem with the software, uninstall or flash the system. Now he knows that his machine has passed the warranty, and he came here to say that the machine wants to be returned. It has been used for more than a year, almost two years, so how can it be returned? ”
For the staff's statement, Mr. Liu did not agree, in his opinion, there was a problem with the computer motherboard at the beginning, which was caused by the store has been making a system for him and has not been sent to the after-sales service.
Subsequently, the reporter contacted Dell computer after-sales by phone to understand the situation.
△ "There is a problem with the chip program in the motherboard, when the motherboard has a problem, that can't be checked." Now it is not good to redo the system, and it is good to change the motherboard. ”
△ Mr. Liu's own record of the maintenance time
The staff of the Dell computer store said that Mr. Liu's computer could not be returned because of the warranty period, and Mr. Liu did not recognize this, and he said that he would continue to defend his rights.