Last month, Mr. Tang of Changchun bought a Huawei folding screen mobile phone, but within a month, the mobile phone screen had problems. Mr. Tang found a Huawei authorized service center, but the solution given by the staff was unacceptable.
Consumer Mr. Tang:
This phone has been bought for more than 20 days, at first the failure was a small line, after using it for a few days, it felt bigger and bigger, and now it is inoperable, basically paralyzed, the touch screen is not good, and sometimes it jumps around by itself.
Mr. Tang said that he spent more than 8,000 yuan to buy a Huawei folding screen mobile phone, and after nearly a month, the screen failed.
After discovering the problem, Mr. Tang also took the mobile phone to find the Huawei authorized service center, however, the reply given by the staff made Mr. Tang not very satisfied.
Consumer Mr. Tang:
After testing, it was said that my mobile phone had a broken inner screen, and after a software appraisal, it said that it fell from 1.53 meters, but I actually did not have this kind of thing, and there were no scratches on the mobile phone. I think it may be a problem of quality, it is the folding screen, starting from the point of folding, not man-made.
Mr. Tang said that replacing the screen would cost about 3,800 yuan, but the cost had to be paid by himself, which made him unacceptable. Later, in order to understand the situation, the reporter and Mr. Tang came to this Huawei authorized service center.
Staff of Huawei Authorized Service Center (Changchun Xintiandi Store):
As a Huawei authorized service center, the manufacturer provides us with a detection tool, and the test tool prompt has a 15-day drop record.
Staff of Huawei Authorized Service Center (Changchun Xintiandi Store):
Yes, yes, yes. Now mobile phones are smart, when we throw it, there must be a prompt on it. According to the manufacturer's requirements, if you have a fall record within 15 days, first of all, the screen has a leakage problem, this is not a warranty, folding screen is this requirement and policy.
Later, the staff showed Mr. Tang's mobile phone fall record, and the reporter saw that the record showed that the mobile phone had fallen on a hard object at a distance of 1.53 meters on June 10.
The staff said that it was precisely because of this record that Mr. Tang's mobile phone screen failure was not covered by the warranty. However, Mr. Tang did not approve of this fall record.
Consumer Mr. Tang:
1.53 meters has to be so high, I can't just lift a phone and fall to the ground, right? When I first bought it, I was very careful, I didn't use the phone case you brought me, I replaced it.
Consumer Mr. Tang:
But from the outside, I feel like a folding screen breaking back and forth.
Staff of Huawei Authorized Service Center (Changchun Xintiandi Store):
If the folding screen really wants to be like you said, it can be broken into this way, I think there is no point in leaving the factory.
Finally, because the two sides could not reach an agreement, the staff of Huawei's authorized service center said that relevant functional departments such as consumer associations could intervene, or seek third-party institutions to authenticate mobile phones.
Consumer Mr. Tang:
After our consultations, I do not accept the basis of his statement, because I have not caused any telephone injuries. The next step is to go to the consumer association to protect my own legal rights and interests.
Before the program was broadcast, Mr. Tang contacted the reporter and said that after further communication between the two sides, a consensus was reached. In the end, Mr. Tang paid 900 yuan to replace the screen with a new screen by Huawei's authorized service center.