Ms. Ma of Xiamen City posted a video on the Internet, which caused widespread heated discussions and the attention of the official after-sales service of a letter, so what is going on?
Ms. Ma said in the video that her home TV turned into a blue screen in February this year can not enter the system, so the phone contacted the official after-sales personnel, they came to the door to say that the motherboard is broken, the maintenance cost is 6 ~ 700, the result is not repaired, she spent 10 yuan on Taobao to buy a U disk, a total of 25 yuan to upgrade the system to repair the TV, as a result, this video was complained by a letter, saying that the real product purchase time and order information was not provided, because the purchase time was about 2016, bought in the physical store, There is a barcode behind the TV, and the TV also has account information to determine, it is indeed a letter of TV, and later said that there is no appointment and after-sales information, through the call records provided by Ms. Ma, you can see that there has indeed been telephone contact with the official, after the video was sent, a person claiming to be in charge of a letter Fujian sent a private message to contact Ms. Ma, asking how to deal with it, and later said that Ms. Ma refused to communicate, there was a false smear touching porcelain Hisense and so on.
The phenomenon of minor illness and major repair charges for home appliance maintenance has long been an unspoken rule in the industry, and the 2018 315 Gala also exposed the phenomenon of random charges for maintenance of air conditioners, and similar phenomena still exist today, and the reasons are also thought-provoking.
Now TV sets are getting cheaper and cheaper, there are two main reasons, first, the cost has been greatly reduced, the mainland's TV technology is fully mature, has completely broken the era of monopoly in Japan and South Korea, and the core components have been made into cabbage prices by us; Second, low prices to seize market share, now the rapid development of the network, a large number of TV viewers loss, the domestic TV market shrinking, sales decline seriously, fierce competition price war smoke, the same 65-inch TV, you sell 3000, I sell 2800, is before is unimaginable, on the surface, our consumers take a lot of cheap, in fact, the depth or wool out of the sheep, this wool is the later advertising and membership, manufacturers in order to seize the market, first low price to obtain customers, Then slowly open members to take money, implant advertisements to collect advertising fees, this wave of operations also caused consumer disgust and repeated verbal criticism by the media, but achieved little results.
No matter which brand of after-sales, the beautiful name of the manufacturer's after-sales, in fact, is to bear its own profits and losses, self-fend for itself. Now there is no profit at all after sales, because the domestic price is too cheap, the manufacturer has no profit, most of the brand installation has no funds, then they can only sell consumers some auxiliary materials, accessories and home appliances extended warranty.
Ms. Ma's TV maintenance matter, the software is also in the motherboard, of course changing the motherboard can also be solved, you can't say anything to him. It's just that there are some unethical things that can be solved by upgrading the system for very little money.
In the final analysis, manufacturers and after-sales have no profit, lack of motivation, and there is no good service. Manufacturers are ultimately in order to survive and pursue interests, it is indeed difficult to change the current status quo, and only the entire industry changes the current marketing service model, manufacturers and after-sales can obtain reasonable profits, improve the professional ethics and qualifications of practitioners, so as to eradicate the phenomenon of random charges for home appliance maintenance.