In recent years, the problem of recharging mobile games for minors has become a problem for many parents, and Ms. Chen in Quanzhou is one of them.
Minors recharge mobile games frequently choose "maximum consumption"
In early May this year, Ms. Chen's husband suddenly received a debit reminder showing that he had spent 648 yuan on Guangdong HeyTap Technology Co., Ltd.
Ms. Chen checked the deduction information and found that since April, her husband's payment account has successively transferred 51 expenses to the company, and the amount is as high as 18,232 yuan.
Ms. Chen said that the big player of this game is her son, who is under the age of 8. The reporter noticed that the payment method of the account in the recharge interface first recommended Alipay Huabei. Ms. Chen said that because there was no SMS reminder for the Huabei deduction, they had not been able to detect the problem in time.
Ms. Chen
Maybe in the end, the spending quota has been used up, and the debit card will be deducted to remind you by SMS.
Ms. Chen found it strange that the child was playing games with an old OPPO phone, which had no calling card, uninstalled Alipay, and did not even log in to WeChat. But unexpectedly, for the egg party downloaded on the OPPO mobile phone, the game login can bind the OPPO machine master account by itself, and there is no need to perform real-name authentication for gamers. Since the payment password and the mobile phone unlock code matched, the child completed the payment dozens of times by mistake.
NetEase Customer Service Center: Identity is determined by system logic
According to the staff of the NetEase customer service center, the game is currently online with a face recognition system, and the system checks that when the user is suspected of using a false identity, a message will pop up, asking the user to scan his face. But when the facial recognition mechanism will appear, they can't give an accurate answer.
OPPO customer service: Eliminate verification for the convenience of user experience
In response to why Ms. Chen's child can successfully log in to the game account, OPPO mobile customer service said that because of the fear that frequent verification will affect the owner's experience, OPPO owner is indeed directly bound to log in to the game on the device, and also believes that the use of this account is a normal adult.
OPPO mobile customer service staff
If you have logged in in the phone settings and the game was downloaded from the software store, you do not need to verify it.
Gaming platform side: parental supervision required Refund is being negotiated
Regarding Ms. Chen's appeal, the customer service of the game platform Fanghuaitai Company said that it is difficult to verify whether the account is logged in for minors, and parents should also be responsible for supervision.
Customer service staff of Guangdong HeyTap Technology Co., Ltd
All payments are made by parents setting payment passwords, and only through such behavior to supervise the child's recharge.
In Ms. Chen's view, parental supervision is certainly responsible, but there are also big loopholes in the supervision of underage players in the login method of OPPO mobile phones and game parties.
In the reporter's view, since the game platform has an open experience to minors, it should assume the social responsibility of corresponding supervision. In reality, however, when such events occur, parents are often in a passive situation.
Civil acts of children under the age of 8 are invalid and refunds are discounted
According to the provisions of the Civil Code, minors under the age of 8 are persons without capacity for civil conduct, and their legal representatives carry out their civil legal acts on their behalf. Therefore, minors under the age of eight are invalid civil acts no matter how much they recharge, and can claim a refund. However, Ms. Chen's full refund claim was discounted by the game platform.
Ms. Chen
Saying that the refund of 7,000 yuan is equivalent to 40 percent, saying that they accounted for it, they did not say how to calculate it. We disagree.
Dozens of game expenses in the bill are actually recharged by children at will
Ms. Chen said that legal means cannot be ruled out in the future. Coincidentally, the Mejöm family, who came to Fuzhou from Xinjiang to make a living, also suffered the same troubles.
At the beginning of April this year, Mejöm suddenly found that there were many expenses on his WeChat account, all of which were recharged for peaceful elite mobile games, with the minimum amount being 1 yuan and the maximum being 648 yuan. Through record inquiry, the reporter found that her account had game consumption as early as December last year, and spent frequently in March and April this year, and the current game recharge amount reached more than 8,600 yuan.
Mejöm told reporters that the game in the mobile phone was downloaded by her 11-year-old daughter Subi (pseudonym), thinking that the child was just playing and could not have imagined that it would spend so much money. During the interview, Subi revealed that the money was basically used to buy game skins, and the payment password was silently written down when she saw her mother operate before, but she didn't know that she spent a lot of money and now regretted it.
Guardianship certificate required due to review At present, supplementary information is required for the refund
Mejöm said that she applied for a refund from Tencent Games, but she was stuck on the guardianship certificate, because they needed to go back to their hometown in Xinjiang to issue a certificate, and they couldn't afford to run a small business.
Tencent customer service: You can fold the page of the user's mouth instead of the guardianship certificate
The reporter noticed that the child and the parents are in the same household registration book, so can the information on the household register also be used as proof of guardianship? Tencent customer service staff said that they can submit account folding page information.
According to the guidance of the customer service staff, the reporter helped Mejöm upload the supplementary information, and then waited for the review result of the refund application.
The reporter noticed that although the game is real-name authentication, there are also corresponding restrictions on the experience of minors' accounts.
01 Except for holidays, you can play the game for an hour from 8 pm to 9 pm on Fridays, Saturdays and Sundays, and the rest of the time will be forced offline;
02 There are relevant restrictions in terms of recharge, real-name authentication requires entering relevant information, or irregular face recognition;
03 Remind children's guardians and adults at home to change payment passwords, mobile phone passwords, and identity documents in a timely manner, and do not let children know casually.
With the popularity of electronic products, many similar incidents have occurred. The reporter believes that the game platform cannot just think of "making money", but push the supervision to parents, and protecting minors should be the common responsibility of society, which cannot be shirked.
In addition, while facilitating user experience, some mobile phone merchants should also take into account the rights and interests of minors and set up guardian barriers through technical means, which can actually effectively avoid the loss of parents among mobile phone users.
"Gang Group" once again reminds parents to pay attention to the management of identity information, mobile phones and passwords every day, and to strengthen the cultivation and education of children's consumption views.
How to prevent minors from spending on mobile games, if you have good insights, you can also contact "Gang Group" and let us protect the future together.