Guangzhou's "seafood catering aircraft carrier" fishermen Xincun stole dragons and phoenixes to buy dead crabs

"When I came to Guangzhou to travel, I was happy to eat a seafood dinner, who knew that the live king crab was replaced by a dead crab by the hotel!" On the 17th, Hubei tourist Zhang Yang (pseudonym) broke the news to reporters that when eating at the Guangzhou Fishermen's New Village Hotel, the fresh king crab at the time of order turned into a beautiful dead crab. Although the order was waived by the hotel, it was detained and forced to pay the bill by the restaurant after refusing to eat.

In this regard, a lawyer said that the hotel's behavior is suspected of fraud and shoddy, and it is recommended that consumers keep relevant consumption vouchers and relevant evidence to seek help from the Consumer Association and other departments.

Reporter Ma Can

Consumer complaints: Sky-high price of live crabs become dead crabs

Zhang Yang told reporters that on September 14, her family and several friends came to Guangzhou from Hubei to play. In the evening, I ate at the Fishermen's New Village Hotel in Panyu, Guangzhou, and ordered some seafood. One of the 9.6-pound king crabs is the main dish, and this crab costs about 4,000 yuan.

"At that time, everyone saw that the shell of this crab was very peculiar, so they took photos to save it." Zhang Yang said that after the dish came up, a friend took a bite and found that the taste was not right, and it felt like a dead crab.

Immediately, Zhang Yang turned the crab shell over and compared it with the photo, and found that it was not the one that was originally ordered. She said that when ordering, the largest king crab was selected, but the crab was very "characteristic": one crab had a very obvious knife scar on its leg, and the crab head was also different from other crabs, a little curved, and looked fierce.

And the king crab brought to the table, as if it had been beautiful, became very perfect, the head was straight, and the knife scar on the leg was gone. Zhang Yang said that friends often travel and have eaten king crab, if it is not the right taste, they will not find that the crab has been adjusted.

Fearing that it might cause adverse consequences after eating, they put down their chopsticks and called the waiter, who promised that this dish could be free of charge or another one. At this time, Zhang Yang was worried that other seafood was not fresh, and asked the manager to come over and give an explanation. The waiter said that there were more guests and the manager was busy and asked her to be patient.

After about an hour, the manager did not appear, Zhang Yang saw that the time was relatively late, and asked to leave. "Unexpectedly, the hotel called a group of security guards and asked to pay the bill first, otherwise they were not allowed to leave."

Zhang Yang immediately called the police, causing many onlookers. Some police officers suggested paying the bill first, or going to the police station to negotiate. During the negotiation, the relevant person in charge of the hotel promised to waive more than 4,000 yuan of king crab. In order not to affect the next day's itinerary, Zhang Yang had to pay the bill to leave.

Hotel: Employees don't know about the king crab

Fishermen's New Village Hotel is located in Panyu District, Guangzhou, the first to third floors of fishermen's new village seafood mass sellers, known as Guangzhou's "seafood catering aircraft carrier".

According to reports, Fishermen New Village has won the titles of the first "five-star Chinese green restaurant", "2012 Asian catering famous restaurant", "2011 Guangzhou landmark food", "2011 China Guangzhou seafood king", "2010 Guangzhou Top Ten Restaurants", "2010 Guangzhou Top Ten Famous Banquets", "2010 Guangzhou Quality Catering Service Demonstration Store", "2007 Guangdong- Hong Kong-Macao Tianwang Catering Group", "Guangzhou Second Top 100 Catering Enterprises", "National Special Restaurants" and so on.

At noon on the 17th, the reporter came here, and the entrance of the restaurant was full of cars, and the hall was full of guests. In the order area, the reporter saw the Alaskan crab, also known as the king crab, which is worth a lot because of its huge body and long arms. The waiter said that the lightest also weighs 4 pounds, generally 7-8 pounds is normal, and each crab is less than about 2,000 yuan.

For consumer complaints about eating dead king crabs, the waiter said that he had not heard of it and did not know that there was such a thing.

The reporter contacted the person in charge of the store without success, so he had to write down the outline of the interview by the staff by telephone. The other party asked the reporter to wait for a reply, but as of press time, no news had been received.

Online comment: Fishermen's new village live shrimp turned into dead shrimp

"I really didn't expect to encounter a similar situation in Guangzhou, which is confusing." Zhang Yang said that last year's Eleventh Qingdao prawns, and now Guangzhou king crab, it seems that every holiday, there will be some profiteers to smear the local tourism industry.

Today, the web is an important indicator of merchants' products and services. On the public comment network, the reporter searched and found that some netizens pointed out that there was a problem with the seafood in the fishermen's new village. Netizen "Sunflower Loves To Smoke" left a message on the public review: Super bad review!!! After eating the price increase, live shrimp turn into dead shrimp, cut corners! Service is terrible! Pit people!

And the netizen "fairysmile" said that the point of the elephant pulling stick thorn on the body is actually fishy, and the waiter said, the waiter said straight, the special price of 230 pounds is like this, it is really enough garbage!

Netizens from the group purchase "cottonli99" message said that it is just a good environment, and others are not OK...

Lawyer: The hotel's behavior is suspected of fraud, and consumers can be compensated three times

Weng Chunhui, a lawyer at Beijing Yingke (Guangzhou) Law Firm, said in an interview with reporters that the above-mentioned hotel's behavior is suspected of fraud, which is a "fraud" and "shoddy" illegal act in the Consumer Rights and Interests Protection Law.

He explained that the so-called "shoddy charging" refers to the fraudulent production of raw materials, commodity specifications, commodity grades, etc., and deceiving consumers. The law clearly stipulates that where a business operator provides goods or services fraudulently, it shall increase the compensation for the losses suffered by the consumer at the request of the consumer, or accept three times the compensation for the service fee.

What should be done if a consumer encounters a similar situation? In this regard, he suggested that consumers should keep the relevant consumption vouchers and try to ensure the integrity of the goods, collect relevant evidence and seek help from the Consumer Association and other departments.

Related news: "Fishermen's New Village" aquatic products detected hidden malachite green

Data from the Food and Drug Administration of Guangdong Province show that from January to February 2016, the Guangdong Provincial Food and Drug Administration organized sampling inspections of aquatic products listed in 22 prefecture-level catering service links in the province, sampling 360 batches of aquatic products, involving 135 operating enterprises. After the initial inspection and re-inspection, 263 batches were qualified and 97 batches were unqualified, with a pass rate of 73.06%.

The reporter learned from the list of "problem aquatic products" that many well-known catering products sold by the catering company "are on the list", among them, the bulk osmanthus fish purchased by the Huangsha aquatic products market hidden malachite green sold by Guangzhou Fishermen Xincun Xingsheng Catering Co., Ltd.; Shengzihuang detected chloramphenicol.

Malachite green has become a more commonly detected prohibited substance. Why do unscrupulous merchants add such prohibited substances to aquatic products? In this regard, the relevant person in charge of the Food and Drug Administration of Guangdong Province said that due to the narrow transportation space, the scales between fish may scratch each other, thereby increasing the possibility of infection, and undesirable merchants add antibiotics such as malachite green and chloramphenicol to reduce the possibility of fish infection and avoid dead fish. But in fact, the addition of prohibited substances is harmful to human health. (Ma Can)