Master Cao, a ride-hailing driver, reflected that a few days ago, a problem of "reassignment fee" caused him to lose 330 yuan in one day, which is not a small amount of money, what he wants to know more is who the money goes.
【1818 GoldenEye】After the reassignment, he took the order "disappeared" 333
Master Cao, a driver on the "Joyway Mobility" platform, said that one passenger has been booking his car through software to help pick up and drop off children, and has been for some time. On March 30, the passenger placed 11 more appointments to pick up and drop off children in April. These lists were all reassigned by the platform to other drivers.
: I blocked my account because of security learning problems, and then the system automatically changed the dispatch.
Master Cao said that according to the requirements of the operation management department, ride-hailing drivers have to conduct safety learning every month, and last month he forgot, the platform temporarily blocked his number and reassigned the 11 appointment slips. Master Cao told reporters that this was not a big deal, but according to the rules of the platform, the change of dispatch will deduct 30 yuan from the original driver to the next driver who takes the order.
: I don't go to this appointment form, I will send it to someone else, and the fee of 30 yuan will be charged by the next person who will help me send this order.
: Who paid for the 30 buck?
: I'm out.
: You go out to the next driver, the next driver...
: Originally earned 70, he was 100 yuan.
On March 30, Master Cao was deducted a total of 330 yuan because of the single reassignment. Master Cao said that according to the rules, the money should have been sent to other drivers who took orders, but in fact these orders were not generated. Because the passenger who placed the order quickly contacted him, and after he restored his account, he re-placed the reservation with him. Through the software background, it can be seen that the passenger has indeed placed a new order, and Master Cao has already run several orders.
: In fact, there was no successful reassignment, where did my 30 yuan reassignment fee go?
: Then you are like this, Master Cao, you do not recognize the deduction, you quickly contact the local leasing company and ask the leasing company to complain to you.
: It was useless to complain, he said there was no way.
: Let me ask, isn't this deducted by the platform, why do you want the leasing company to complain?
: If you do not approve the deduction, ask the rental company to appeal to you by email.
Master Cao said that the customer service's statement was the same as before, and he had actually contacted the leasing company and had not received a clear answer.
: I helped him send an email to the headquarters, but at present, the headquarters has not replied to me, and I have not received it at present.
: What kind of company are you here, a rental company?
: Our side is the one who enjoys the road, the operation and maintenance company below.
Where did this 330 yuan go? Still no one could give Master Cao an accurate answer. The reporter left the mobile phone number to the official customer service of Xiandao Travel, and the other party said that he would report to the relevant person in charge.