Ms. Chen in Hangzhou reported that she bought a "Huawei Smart Choice" mobile phone in a Huawei store, only to find out when she returned home that it was a TD Bridge mobile phone. What's going on here?
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Huawei stores buy "TD Tech"
Worry about being scammed
On February 13, Ms. Chen went to a Huawei store in a mall and took a fancy to the Huawei Nova10 pro phone. However, she wanted to compare the price, so she went to this Huawei authorized store in the Hangzhou Yigao Digital Academy store, and she said that the price of this store was cheaper than the previous one.
Ms. Chen: Later, he turned to TD Tech's mobile phone, he said that if you buy this mobile phone, you might as well buy the mobile phone of TD Tech, it will be a little higher, the configuration will be higher than Huawei's mobile phone, and the cost performance will be higher. I went to see it, but I didn't know it was Huawei's TD Tech mobile phone at the time, and he kept talking about Huawei Smart Choice. Reporter: Didn't you find that the logo on the back is not Huawei? Ms. Chen: I was looking at this TD because I was not very educated, and I thought it was a series from Huawei.
Ms. Chen said that the TD Tech M40 mobile phone was sold to her at that time, and the whole process did not mention TD Tech, and on the same day, she spent 3600 yuan to buy the mobile phone. After taking the mobile phone home, Ms. Chen searched the Internet, and the more she thought about it, the more wrong it became.
Ms. Chen: I checked the information of this configuration on the Internet, and the Internet was full of bad reviews, and netizens were complaining, and said that only the elderly who did not keep up with the social era would be deceived, and I felt that I was insulted.
A few days later, Ms. Chen found the store and hoped to change to the Huawei mobile phone she had fancy at the beginning. She paid another 200 yuan and replaced her phone. But Ms. Chen said the two phones are the same price. Ms. Chen: What about this nova10, it is also 3999 (yuan), so why should I pay 200 yuan for depreciation? First of all, if it is caused by my personal reasons, I am willing to pay this depreciation expense, but it is not caused by my personal reasons, why should I pay this depreciation expense? Ms. Chen felt that it was because the sales were not clearly introduced that she bought the TD Tech mobile phone by mistake, and she changed the phone back and forth, and spent a lot of time and energy, hoping to return the 200 yuan. At this time, she mentioned the data transmission of the old and new mobile phones, she said that the screen of the original mobile phone was broken, and the store helped her change the screen, but after changing, the mobile phone seemed to have a problem.
Ms. Chen: The problem is that on my original phone, I opened the file management, there is nothing, there is nothing, other software I downloaded, there is nothing, only photos. I wasn't professional, I didn't understand why, the store didn't give me an explanation, he said I opened it and that's it. Reporter: Do you think it is due to the operation of the store, which leads to data loss? Ms. Chen: Yes. Ms. Chen said that it was not convenient to disclose what data was lost, and she hoped that the store would also compensate for the data loss. When I came to the Huawei store in this Yigao Digital Academy store, there was a poster in front of the store, which said: Free data migration. However, the store said that it was confirmed with Ms. Chen at that time.
Hangzhou Junyu Technology Co., Ltd. Staff: Because it is a broken mobile phone, we want to find a way to give it another screen, give her a good guide, after the guide she asked us to help her deal with the mobile phone, we helped her throw it away, and then she said to our young man, you broke my data, the information age, said that our data will be lost, and then we must help her get it back, then we (the mobile phone) to find it back, forget it, make a big fuss in the store.
Coming to the TD Tech M40 mobile phone, the staff talked about the situation. Hangzhou Junyu Technology Co., Ltd. Staff: You see, we all have clear prices, the models are also written, we are a regular store, not the kind of other store, this is allowed by Huawei to sell here.
Reporter: What is the difference between this TD and the general Huawei series? Hangzhou Junyu Technology Co., Ltd. staff: TD This thing, the production may be produced by Huawei, but it uses another logo, because the mobile phone can be seen clearly, right, so there is no problem with this. Reporter: What she questioned was that the sales did not make it clear to her at that time. Hangzhou Junyu Technology Co., Ltd. staff: We have a clear price on this, not that we... That is, if we write clearly to you, there is no such thing that we deceive you, you know? So it's her problem. Ms. Chen: I'm just an ordinary consumer, I think anyone who comes in will think, all of them are Huawei mobile phones, how can this be TD Tech?
As for the 200 yuan for replacement, the store responded. Hangzhou Junyu Technology Co., Ltd. Staff: Because when she changed, she had already activated and used, and after waiting for two days to come over, she unsealed it, which was equivalent to folding two hundred yuan. The staff said that the activated mobile phone is equivalent to the old mobile phone, and it can no longer be re-sold. Hangzhou Junyu Technology Co., Ltd. Staff: Listen to me, you can refund 200 yuan, let them not record, just end like this, remove, all withdrawn. Ms. Chen: No need, I don't want to. Hangzhou Junyu Technology Co., Ltd. staff: whatever you want. Ms. Chen: But I want to expose it objectively. Hangzhou Junyu Technology Co., Ltd. staff: We are not wrong. Ms. Chen: Because this one is really not as good as this one, many people will be fooled. Hangzhou Junyu Technology Co., Ltd. staff: We are not too lazy to talk to you for this 200 yuan.
Ms. Chen put away her collection code on the spot, a little emotional, and the focus turned to the mobile phones of these two brands.
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"Huawei" and "TD Tech"
Who is Smart Pick?
Ms. Chen: I'm not saying it's all for the money, really, really needs exposure. Hangzhou Junyu Technology Co., Ltd. staff: You are not for money, how many times have you come? Come here to make a big fuss. Ms. Chen: My salary is more than 300 a day, do I need to make trouble? Hangzhou Junyu Technology Co., Ltd. staff: Many times.
The staff said that after calling the police before, the two sides had solved the problem, and Ms. Chen still came to the store again and again; Ms. Chen said that the store unilaterally believed that it was solved. At the scene, the store called the police again. So does this TD Tech mobile phone at the root of the problem belong to a Huawei mobile phone? Why is it sold in Huawei stores?
Huawei Consumer Service Hotline Staff: The TD you are talking about is Huawei's Smart Mobile Phone, which adopts Huawei's ID setting and quality control standards, as well as Hongmont Nature. Reporter: Does it belong to Huawei? Huawei Consumer Service Hotline staff: Yes, this lady, its words are Huawei's smart mobile phone.
On the sign of this TD Tech M40 in the store, you do not see the words "Huawei Smart" and "TD Tech", and the logo marked on the back cover of the mobile phone is "TD Tech". In Huawei's Jingdong self-operated official flagship store, you can find this mobile phone, the product name is written "Huawei Smart TD Bridge", and the detail page is written "TD Communication Technology Co., Ltd."
TD Tech Communication Technology Co., Ltd. Service Hotline Staff: This we are authorized to Huawei, TD Tech's brand mobile phone is a smart mobile phone belonging to Huawei, not Huawei brand, is TD Tech's brand. Reporter: Then when it is sold offline, the sales will clearly say, is this not a Huawei mobile phone? TD Tech Communication Technology Co., Ltd. Service Hotline Staff: This is not clear, but under normal circumstances, sales will make it clear that this is Huawei's smart product.
Ms. Chen said that at that time, the sales said "Huawei Smart", but she did not know what "Huawei Smart" was. The reporter consulted the customer service of Huawei's Jingdong self-operated official flagship store, and they replied: Huawei Smart products are products jointly created by Huawei and third-party manufacturers, and will be affixed with the "Huawei Smart Choice" logo and third-party brand logos. Ms. Chen believes that for ordinary consumers, it is easy to confuse the concept. For this time, she also considered seeking help from the market supervision department.
(1818 GoldenEye)