At about 2:00 p.m. on July 20, 2022, I took a takeaway order from an Apple authorized store with an order amount of 9,089.1 yuan.
The delivery distance of the order is 10 kilometers, and the delivery fee is 21.5 yuan plus the difficulty reward of 12 yuan, for a total of 33.5 yuan.
As an old rider, such a high order amount can apply for a large single subsidy, and I believe many riders understand this operation.
At that time, after receiving the order, I saw the order details, and I was excited in my heart, because such a high price can apply for a large single subsidy price between 150-200 yuan, and then I found that this single delivery fee plus subsidy is almost two hundred, I called the good guys, plus the hundred pieces that ran before, this single can be sent to work early.
Then I ran all the way to the merchant with lightning to pick up the goods, check the order information, get the piece and then hurry to the Meituan rider customer service to call and verify it, see how much the large single subsidy is, and then the customer service tells me that I need to complete the order and then call to consult the large single subsidy, because the order is not completed, so the specific amount of subsidy cannot be queried for the time being.
Next, run to the customer, should not say, like this kind of large order, running is energetic, the mood along the way is good.
It took more than an hour, finally arrived at the customer address, but because the customer's order is an appointment, the time is 15:45-16:00, I arrived around 15:30, and then waited at the customer's door, almost to the time to call the customer, here is a reminder, I and the customer's phone throughout the whole I have saved the recording, mainly this order price is too high, in case it is routine for two months in vain.
After handing over the piece to the customer click to deliver, the next is the exciting moment, it is time to call the Meituan rider customer service, the phone is transferred to the manual customer service, I said to apply for a large single subsidy, tell the customer service business name and order number after the customer service to me to inquire to say that the order does not have a large single subsidy, I said no, you Meituan stipulated the whole city to send orders as long as the customer actual payment amount of more than three hundred yuan there is a three-yuan large single subsidy, and the higher the price, the higher the subsidy, how to me without it?
Next up is the point! Customer service told me that in the middle of June the system update rules, after the large single subsidy and weight subsidy merged into a difficulty reward, and then it is the customer service ink process, at that time I thought that your customer service may not have permission, there is no way, then give me to your superior leadership,
After hanging up the phone, the mood of running a single is not good, and then I asked a friend, and my friends said that there was a large single subsidy, but like such a high price, it may be too much to make up, and the US group is unwilling, so it is said to change the rules.
Then I was in Douyin again, the headlines checked, just a friend sent such a video, I saw his order delivery fee of 6.4 yuan large single subsidy of 150 yuan.
Later, the more I thought about it, the more angry I was, I complained about the meituan on the black cat complaint, even if I didn't get this subsidy, I also recognized, no way, who let the meituan be a big company, the rules of the people were formulated, the identity was done, and the meituan claimed to be nearly ten million riders, and there was no shortage of this one or two.
At about four o'clock in the afternoon on the 21st, the Meituan rider customer service called and said that I understood my mood at this moment, but after the customer service checked the relevant information and subsidy details, there was really no way to apply for a large single subsidy, the reason is that in mid-June, the system updated the rules, and the large single subsidy and the weight subsidy merged into a difficulty reward.
That is to say, there should have been nearly two hundred subsidies into a difficulty reward of 12 pieces, then I said that this difficulty reward and the large single subsidy itself are not related, and this is not a matter of time, this list itself has a certain degree of difficulty and risk.
So there is this difficulty reward I think is normal, but you use this as an excuse not to give me a large amount of subsidies I think it is inappropriate, customer service said that the system rules are like this, he has no way, then I asked him if your system update this rule has not been in the US group crowdsourcing APP to push this updated rules, he said it is not clear, I asked him if I lost this piece, what is the proportion of compensation I want to pay, customer service said that it is equally unclear, then I said that since you did not push in the APP, The majority of rider friends are not clear about your rule, and in the APP can not find the relevant rules, then I will publicize your rule through all channels, let the majority of rider friends know this rule, customer service said that I did not recommend that I do this, at that time I laughed, how do I do is my freedom Well, this you also have to manage, besides, you don't let us know that your rules do not allow us riders to communicate and learn from each other!
Here I would like to say that the order amount is nine thousand, the delivery fee plus the difficulty reward is only 33.5 yuan, and the ratio of income and risk is nearly 300 times, is such a serious imbalance reasonable?