The cousin is ready to resign, and the family can't be persuaded...
My cousin had been doing the customer service for almost a year, and she was really tortured to the point of perseverance. When she did Taobao customer service and opened her own store before, she didn't think that customers were so outrageous, but now that she has been doing The Customer Service for nearly a year, how can she feel that those customers can be so outrageous.
She said that every day she received a variety of reasons only refunds, every day to deal with all kinds of clever and rogue, and then let them make up the goods money, they said that the platform to me to apply, why should I make up the money. I knew they were here to take advantage, but how could they say it so bluntly?
Everyone knows that the platform can only refund, so they just find a reason to apply for a refund only. Then let her go to the platform, the platform is really right and wrong, playing manual customer service is never useful, so it really can't go on. My cousin said that she was devastated at work every day and often had insomnia and nightmares at night. Today was scolded by a teenage customer all day because he applied for a refund every time he received the goods, and his cousin argued with him a few times during communication, and then was bombarded by the customer. My cousin said that she really couldn't hold on and would resign tomorrow.
I could only listen to it silently, and I didn't know how to persuade her, after all, her experience was only something she could understand. I can only advise those who love to take advantage of the little ones to be kind...
